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Question

HOW TO DO I GET MY PHONE TO MAKE CALLS


Help:- I cannot phone out to my land line on my mobile and phone into my mobile from a land line phone.

Here  are the facts for you to suggest whats wrong:-

(1) I have brought a 4G SAMSUNG A20e "UNLOCKED" smart phone on eBay,as my old 3G is defunked.

(2) My network ID MOBILE told me that my old sim would most probably work.Put it in the A20e but no go.
I visited ID MOBILE in Southampton and got a new sim which had to activate on line. This I did; it worked!
IMPORTANT ID MOBILE sent a text message to my A20e phone and I received it.So its connected to the ID network.
But still no phone in/out.

(3) Mobile tel No is { REMOVED } my landline home no is { REMOVED } Note my land line is working I've checked

(4) When I try to phone every thing goes well at the start I can enter my home No and press start and the phone
seems to be working but no contact is made.On the text message sent by ID there were instructions to update
settings for I-phone ios but non for android! I looked for a place in the phone(settings) to do this but
couldn't find any.

Is just me or is the A20e phone a dud. Please help in this regard as I want to be sure of my facts if I return it.

2 replies

Daz_S
Bronze
 Contributor
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  • Bronze
 Contributor
  • 671 replies
  • November 22, 2024

Erm, ​@COLTAY this is a public forum and putting names, phone numbers and your email address isn’t a good idea, but that’s your choice.

I have brought a 4G SAMSUNG A20e "UNLOCKED" smart phone on eBay,

Or have you?

Go to SettingsSoftware information → look for Service provider software version

And post up the last group of letters - xxx,xxx/xxx,xxx

 

The other thing you could do is read this:

 

edit I did flag the above and boy that was quick iD 👊


Matthew T
iD Mobile Employee
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  • iD Mobile Employee
  • 1699 replies
  • November 22, 2024

@COLTAY -

I’ve removed the personal information from your post. Unfortunately, a lot of Samsung’s on eBay are not UK models, even if they are advertised to be. I’ll follow up in Private Messages to get more information. Thanks.