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I have tried all the help to get me old number the one that shows via texts. I imported my old number with my pac code. And now the phones gone back to using the original ID mobile number for contacts. I can't get it back to my current number. It's driving me insane. 

Hi ​@Ethan275 

 

Thanks for getting in touch. 

 

We are sorry to hear this is happening. 

Can you please confirm the make/model of your handset? 

 

Natalie 


@Natalie W sure thing

 

It's HONOR 200

I think the main issue from reading is put the sim in the phone before the switch over. 

 

So I have turned rcs off. Even when I update it to the right number it just verifies the old one. 

 

Had turned it off for a few months before and tried and still no luck. 


Hi ​@Ethan275 

 

Okay, it may be worth trying a replacement SIM card.

 

 

Tom


I have tried all the help to get me old number the one that shows via texts. I imported my old number with my pac code. And now the phones gone back to using the original ID mobile number for contacts. I can't get it back to my current number. It's driving me insane. 

Read this guide:

 

And this one:

 

 


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