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How to get my imported number on texts instead of my Id mobile original number


I have tried all the help to get me old number the one that shows via texts. I imported my old number with my pac code. And now the phones gone back to using the original ID mobile number for contacts. I can't get it back to my current number. It's driving me insane. 

Best answer by WelshPaul

Ethan275 wrote:

I have tried all the help to get me old number the one that shows via texts. I imported my old number with my pac code. And now the phones gone back to using the original ID mobile number for contacts. I can't get it back to my current number. It's driving me insane. 

Read this guide:

 

And this one:

 

 

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4 replies

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  • iD Mobile Employee
  • 2119 replies
  • April 2, 2025

Hi ​@Ethan275 

 

Thanks for getting in touch. 

 

We are sorry to hear this is happening. 

Can you please confirm the make/model of your handset? 

 

Natalie 


  • Author
  • New
 Contributor
  • 2 replies
  • April 2, 2025

@Natalie W sure thing

 

It's HONOR 200

I think the main issue from reading is put the sim in the phone before the switch over. 

 

So I have turned rcs off. Even when I update it to the right number it just verifies the old one. 

 

Had turned it off for a few months before and tried and still no luck. 


Tom
iD Mobile Employee
Forum|alt.badge.img+25
  • iD Mobile Employee
  • 8225 replies
  • April 3, 2025

Hi ​@Ethan275 

 

Okay, it may be worth trying a replacement SIM card.

 

 

Tom


WelshPaul
Platinum 
Contributor
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  • Platinum 
Contributor
  • 2840 replies
  • Answer
  • April 11, 2025
Ethan275 wrote:

I have tried all the help to get me old number the one that shows via texts. I imported my old number with my pac code. And now the phones gone back to using the original ID mobile number for contacts. I can't get it back to my current number. It's driving me insane. 

Read this guide:

 

And this one: