how to get my phone unblacklisted?

Hi ​@Jms71 

I've just sent you a private message to help get this sorted.

To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

I'll speak to you there.

Thanks.

Zandile m

The iD Mobile Team 

Does anyone else have any experience of this? I’m getting no where with all the ‘help’. My SIM card is fine and works on my old phone. On my supposedly unblocked new phone it sometimes will do WiFi calling but not consistently and hasn’t connected to the network at all. Day 5 of a new phone that doesn’t work! 

Hi ​@Jms71,

I do see that we have an active private chat with you and will respond as soon as possible.

Regards,

Gemma M

The iD Mobile Social Media Team

Any help would be great fully appreciated.. it’s getting beyond a joke at the moment 

Hi ​@Jms71 

Thank you for the above information, please note that one of our agents will assist you on our private chat I am so sorry for the delay.

Thank you,

Zandile m 

The iD Mobile Team 

It’s been 24hours since an agent has responded in the private chat so I’m not holding my breath.

Hi ​@Jms71.

Thank you for your post. I’m sorry for the delay in getting back to you. I understand this is frustrating, especially when you’re waiting for support.

If you still need help, you can also reach us directly via Live Chat here: https://www.idmobile.co.uk/live-chat
 

The team there will be able to assist you in real time and get this looked into for you as quickly as possible.

Thanks for your patience.

Thanks,

Marquerita

The iD Mobile Team

I have tried that too and get a different reason everyday as to why the phone isn’t working 

Hi ​@Jms71,

I can see that you already have a private chat open with our team, which is the best place for us to look into this securely for you. Please be assured that one of our advisors will review everything, including your payment details, and respond as soon as possible.

We appreciate your patience while this is being looked into, and we’ll do our best to get this resolved for you quickly.

Regards,

Gemma M

The iD Mobile Social Media Team

For anyone else going through this, check they are unblacklisting the correct phone. Turns out they were trying to unblacklist my old phone and not my new upgraded phone. Once they checked the correct IMEI number the phone started working very quickly.. why this took 5 days and numerous live messages and this hub I will never know! 

Hi ​@Jms71,

Thanks for sharing and I am so sorry for the time it took to get this resolved.

If there is anything else that we can assist you with, please do not hesitate to get back in touch. 

Regards,

Gemma M

The iD Mobile Social Media Team