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How to get replacement ESim if phone lost and cannot receive OTP text

  • April 7, 2025
  • 6 replies
  • 968 views
N
New Contributor

I am trying to log in to get a new Esim but it wants to send me a OTP but the phone is lost and so I cannot receive text….that’s the whole point of needing a replacement Esim

Best answer by WelshPaul

Ah, you must be trying to add your iD Mobile plan/number to your online account. Yes, this is the only time you are sent an OTP. If I’d Mobile didn’t do this, any one of their customers could add your plan/number to their online account and view your usage, bills etc.
 

Chat with a live chat agent and explain the above! They will send you a replacement eSIM.

https://idmobile.co.uk/live-chat

 

    6 replies

    WelshPaul
    Platinum 
Contributor
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    • WelshPaul
    • Platinum 
Contributor
    • April 7, 2025

    ID Mobile currently does not offer two-factor authentication (2FA) protection for its online accounts. You should be able to log in simply by entering your email address and password.

    I have no affiliation whatsoever with iD Mobile or any subsidiary companies. Comments posted are entirely of my own opinion. Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    N
    New Contributor
    • NeverYouMind
    • Author
    • New Contributor
    • April 8, 2025

    Hi, it is definitely asking for an OTP text to the lost phone. Maybe it's because it is the first  login. 

    WelshPaul
    Platinum 
Contributor
    Forum|alt.badge.img+26
    • WelshPaul
    • Platinum 
Contributor
    • Answer
    • April 8, 2025

    Ah, you must be trying to add your iD Mobile plan/number to your online account. Yes, this is the only time you are sent an OTP. If I’d Mobile didn’t do this, any one of their customers could add your plan/number to their online account and view your usage, bills etc.
     

    Chat with a live chat agent and explain the above! They will send you a replacement eSIM.

    https://idmobile.co.uk/live-chat

     

    I have no affiliation whatsoever with iD Mobile or any subsidiary companies. Comments posted are entirely of my own opinion. Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    Kash M
    iD Mobile Employee
    Forum|alt.badge.img+24
    • Kash M
    • iD Mobile Employee
    • April 8, 2025

    Hi ​@NeverYouMind,

    Welcome to the Community!

    Did you manage to get this resolved?

    If you still require assistance, please let us know.

     

    Kash

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    N
    New Contributor
    • NeverYouMind
    • Author
    • New Contributor
    • April 8, 2025

    Yes, need to go to Currys and get a physical sim and then activate it online(now thinking that may not be possible) or with a chat agent.  thanks

    Tom
    iD Mobile Employee
    Forum|alt.badge.img+25
    • Tom
    • iD Mobile Employee
    • April 9, 2025

    Hi ​@NeverYouMind 

     

    Glad to hear that’s sorted.

     

    Tom

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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