For several years I’ve been on the ID Mobile network with a number of Google Pixel phones. I’ve just bought a Bigme Hibreak Pro -- I needed a phone that works in bright sunlight -- but I cannot get the SIM card to work in the new phone. I’ve tried modifying the APN settings for the SIM card in the new phone so that they match the settings in my current Pixel phone when using the same SIM card. Any suggestions? Many thanks Gavin

You have absolutely no service, which is very odd because the device is supposed to work with both 4G and 5G networks. This could be the result of:IMEI has been blacklistedDevice not made for the UK market,does not support the bands used by the THREE networkFaulty SIM cardFaulty deviceThe first image you posted shows that the device has found network 23420, which is indeed 3UK, but the signal is very poor as it shows an RSSI of -113. This wouldn't stop the phone from registering though. Maybe the device has a weaker reception. Have you tried it at a different location where signal is usually better?Oh, and how old is the SIM card?

If it’s not on this list of approved handsets then iD are unable to offer support sorry.

How to get the Bigme Hibreak Pho phone to work on the iD Mobile network?

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