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Paul Woodward
New Contributor
Paul Woodward
New Contributor
December 26, 2024
Solved

How to transfer my sim from my old iphone to my new iphone

Hi. I have bought a new iPhone and cannot transfer my old phone number / sim to it from my old iPhone. 
I cannot access customer help desk as the live chat icon doesn’t appear. 
Any ideas?

    This topic has been closed for replies.
    Tom
    TomAnswer
    iD Mobile Employee
    December 26, 2024

    Hi ​@Paul Woodward 

     

    Are you trying to transfer an eSIM from one device to another?

     

    Unfortunately this isn’t possible, however you’ll be able to request a replacement eSIM to then activate on the desired device.

     

     

    Tom

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    Active Contributor
    cruxto
    Active Contributor
    October 3, 2025

    Thanks ​@Siân W,  is there a reference I need to quote in the live chat?  If so can you send me a private message please.  

    Active Contributor
    cruxto
    Active Contributor
    October 3, 2025

    Thanks ​@Siân W I’ve done that again today and its been referred to the technical team who will respond in 2-3 day 🤞🏻

      Siân W
      iD Mobile Employee
      Siân W
      iD Mobile Employee
      October 3, 2025

      Fab, I am sure they will get this all sorted for you ​@cruxto 

      Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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