I have an eSim that will not activate, which I need to cancel. I have a physical SIM that will not activate until the eSIM has been cancelled. I have been to a Curry's store where I cannot get any help. I have tried the chat but each time I am told I need to speak to an agent, but it will not connect me to an agent. I’m told to “try again later”. I have tried again and again!
I can't activate my physical SIM and every time I try to chat to someone I get old that no-one is able to chat. Can anyone hlep?!
+13Hi
So sorry to hear of the issues you have had. We have popped you a message on here now.
We look forward to your reply.
I also have a similar problem. I have an esim but my phone is not compatible (I thought it was!). I have a replacement physical sim but I can’t activate the esim in order to swap to a physical. I’ve tried using the live chat but it just hangs. How can I switch my esim to my physical sim?
Chris, I never got the chat to work and “Sian” who replied suggesting she would sort thing via private messages on here sent me one message then never replied. In the end I used the iD mobile Facebook page to start a chat on messenger on there and although it took several days I did manage to get them to fix it.
+13Hi
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