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I can't make or receive calls


Rob1983
New
 Contributor

Hello,

I am unable to make or receive calls from my phone. I have:

1) Restarted
2) Installed updates
3) Checked it is not in airplane/DND
4) Checked my SIM isn’t blocked
5) Checked my account is paid and up to date
6) Checked there is no service status in my area
7) Checked I am inside my allowance
8) Cleaned, re-inserted and restarted my SIM
9) Dialled #33*0000#
10) Performed a network settings reset on my iPhone

I am unsure what else I can do?

I am grateful for any help and suggestions.

Best wishes
​​​​​​​Rob

Best answer by WelshPaul

Open settings, select apps, scroll down and select phone, and where it says “My number” type your number starting with a 0(zero). Then click save.

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13 replies

WelshPaul
Platinum 
Contributor
  • Platinum 
Contributor
  • 2452 replies
  • Answer
  • September 26, 2024

Open settings, select apps, scroll down and select phone, and where it says “My number” type your number starting with a 0(zero). Then click save.


Rob1983
New
 Contributor
  • Author
  • New
 Contributor
  • 1 reply
  • September 26, 2024

Dear Paul,

My sincere thanks for your reply. After trying everything else, I was rather tearing my hair out.

Your suggestion fixed it - thank you - very much appreciated.


Best wishes

Rob


  • New
 Contributor
  • 2 replies
  • September 27, 2024

Hi I have had the same issue for days. I took the above action and I can now ring out but when people call me it rings  on their phone but does not ring on mine or show as missed call.

Is there anything else I can do please? 


Kash
iD Mobile Employee
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  • iD Mobile Employee
  • 7617 replies
  • October 1, 2024

Hi @AG24,

Welcome to the Community!

Have you tried enabling VoLTE on your handset?

As 3G is turned off you’ll need to enable VoLTE to make calls over 4G.

Kash


  • New
 Contributor
  • 2 replies
  • October 1, 2024

No it didn’t. I moved to O2 instead and it works fine now. 


  • Active Contributor
  • 9 replies
  • October 1, 2024

Have had the same problem. But on my Samsung s10e I don't have the final "My number" option. Any idea where I can find it?

I've also tried all the various options, including waiting for over an hour for customer service before I gave up. Not impressed.

I'm relying on my mobile at the moment and having no calls is a BIG problem. Is there a way I can get out of my contract early? 


Tom
iD Mobile Employee
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  • iD Mobile Employee
  • 7579 replies
  • October 5, 2024

Hi @AG24 

 

Glad to hear you found a resolution that works best for you, we wish you the best with your new provider.

 

Tom


Tom
iD Mobile Employee
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  • iD Mobile Employee
  • 7579 replies
  • October 5, 2024

Hi @CathB 

 

The “My Number” options would be for iPhones, not Androids.

 

We’d recommend the below;

 

 

Tom


Decembersangel72
Silver Contributor

Hi @CathB 

Have you checked the coverage for VoLTE (4G) network in your area? https://www.idmobile.co.uk/help-and-advice/coverage

Do you see ‘LTE’ under the Network settings i.e LTE/3G/2G (auto connect)?
Is there toggle a under Settings > Connections > Mobile networks to turn VoLTE on and off?
With a SG phone you will need to see ‘LTE’ (NOT 4G) to be able to connect to the network.


  • Active Contributor
  • 9 replies
  • October 6, 2024

Hi @Tom , I managed to get somewhere-see another thread.

Evidently I have a us-style handset so that's tough as far as iD are concerned and I should get another one. Which won't be happening, so I moved to a proper implementation on VoLTE with another provider, and its all good. 

Thanks


Tom
iD Mobile Employee
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  • iD Mobile Employee
  • 7579 replies
  • October 9, 2024

Hi @CathB 

 

Glad to hear you found the root of the issue, we wish you the best of luck with your new provider.

 

Tom


Jacqui Rosser
New
 Contributor
  • New
 Contributor
  • 1 reply
  • October 11, 2024

Ive been struggling for 3 weeks without being able to make or receive calls. Nobody in Curry’s could fix it and it’s been driving me crazy. Following your instructions it worked straight away and I am indebted to you. Thank you so much 


Matthew T
iD Mobile Employee
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  • iD Mobile Employee
  • 1707 replies
  • October 11, 2024