I can't receive OTP

Hi ​@Ettore Fedele,

Welcome to the Community!

Is the issue only with one sender or all OTP’s from everyone?

Kash

I have the same issues where I have 2 banks where I am not receiving the codes. Please can you help. 

Hi ​@Ettore Fedele and ​@Riley16 

Do you have an E-SIM installed? 

If so, have you tried switching off your eSIM then switching off your phone and then switching both back on?
(To disable an eSIM, navigate to your phone's settings, then find the section related to SIM cards or mobile data. Locate the eSIM you wish to disable and toggle the switch to the "off" position. This will temporarily disable the eSIM without deleting it)

And you can try the same if you have a physical SIM (info for an iPhone):-

1. Open Settings: Tap the Settings icon on your iPhone's home screen. 
2. Access Cellular or Mobile Data: Scroll down and tap either "Cellular" or "Mobile Data" (depending on your iPhone model and settings). 
3. Select the SIM: In the Cellular or Mobile Data section, you'll see a list of your SIM cards (if you have more than one). Tap on the SIM you want to turn off. 
4. Turn Off the Line: Locate the "Turn On This Line" switch and toggle it off. 
5. Confirmation: You may be asked to confirm your action. Tap "Turn Off" to proceed. 

I have seen, on the internet, that this was a solution that worked for the same problem where an E-SIM was installed.

Good luck x

Hi ​@Riley16  had the reply from ​@Decembersangel72  helped at all?

Do you still need assistance with this?

Nope this hasn't worked at all I am afraid. 

Hey there ​@Riley16, we sincerely apologise for this. Three UK are aware of a network issue currently, affecting some customers from receiving OTP’s.

Three UK are working to resolve this issue ASAP for all customers affected. Our apologies for this and we hope this is back working shortly.

Thank you for your patience.

Kind regards,

Tyler