i cant use my data

Hey there @Dawood hussain, thank you for reaching out.

we're very sorry to hear you're having issues with coverage.

Please take a look at our coverage checker, which will show you what your signal strength should be like in your area, for all of 3G/4G/5G, for both indoors and outdoors.

https://www.idmobile.co.uk/help-and-advice/coverage#coverage-info

Furthermore, please take a look at our network partner Three's network status checker, which will show if there is any maintenance or performance upgrades going on in your area. If the website states that's the case, then it's likely that this is disrupting your coverage, and we hope that this is resolved soon for you.

https://www.three.co.uk/support/network_and_coverage/network_support

Please take a look at both of these. If you believe you should be experiencing better signal than you are, or if the networks status checker on Three's website isn't showing any upgrades or maintenance, then please do let us know or contact us via our live-chat:

https://www.idmobile.co.uk/live-chat

Have you also tried some of the troubleshooting methods below?

https://community.idmobile.co.uk/troubleshooting-177

Please also try restarting your phone, and resetting network settings.

Thanks,

Tyler

​

Hi, 

I’ve restart the phone, and done everything.  But the data doesn’t work all the time. Very frustrating.  The phone becomes quite useless if I can’t use the data! 

Thanks

Hi ​@pennys 

Thanks for getting back in touch. 

Is the issue occurring in one location or all over please?

Have you tested your SIM in another handset?

Natalie 

It’s not just in one location, everywhere. 

I have an e-sim, I can’t test it in another handset. 

Hey there ​@pennys, if the issue happens everywhere you go, then this would indicate more of a device or a SIM issue, rather than a coverage issue, as we wouldn't expect signal issues everywhere that you go.

How long have you had issues and is only data affected please?

Thanks,

Tylre

since I’ve got it, it’s always on and off, not stable. now this has been weeks that it doesn’t work at all. 

Sorry to hear that. Is it only data affected ​@pennys?

What device do you have?

Thanks,

Tyler

iphone xs

Just the data, 

Hi there ​@pennys, thank you for confirming. Have you tried restarting your phone and also resetting network settings please?

Thanks,

Tyler