Hello I haven’t received an order confirmation after placing an order yesterday. Could you please contact me and advise.
Solved
I have not received a confirmation email of my order?
Best answer by andewhite
Oh dear, sounds like something’s gone wrong,
Have you spoken to the iD sales team about this
You can contact iD sales on 020 7139 1397, during normal office hours.
This topic has been closed for replies.
+26Thanks for the reply I’ve had a chat via their online chat line. Not sure it was a human seemed like a chatbot, but they claim they were a person. However they just repeated the same reply until I pushed them to answer my question or I’ll cancel my order. Not a good first customer service contact, very poor. I think I might stay with EE, costs a bit more per month but you can talk to a person with first class customer service.
+26The iD Live Chat always begins with their 24/7 chat-bot.
To avoid the bot, just type “talk to a person” to reach a customer advisor.
Compared to EE, iD Mobile seem a no-frills operation, perhaps because of their low prices.
Cheers for the advice and comment, yes you’re right you get what you pay for. The iD price was a good deal so hence I took up the offer, so lesson learn. Just was expecting a higher level of customer service, as in my mind they’ve fall below the minimum standards. So I know I have an option to vote with my feet if I’m not content.
+26Okay
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