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Hi,

I have placed two orders for eSIM plans and received only one of the eSIMs. How can I have it re-sent to me?

I have checked my spam folder and found a couple of emails from ID MobilE but nether had the eSIM in it. 

Thanks,

Al

​@Aliweasel because you have ordered 2 eSIM plans they have to make extra checks. You can call the sales team on 02071391397 between 9am-6pm Monday-Friday, and they should be able to help further.

Hi ​@Aliweasel 

 

We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further. 

 

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’. 

 

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview  

 

We’ll see you there. 

 

Anika

 

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