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I havent received an eSIM yet

  • June 13, 2025
  • 2 replies
  • 88 views
A
Community Member

Hi,

I have placed two orders for eSIM plans and received only one of the eSIMs. How can I have it re-sent to me?

I have checked my spam folder and found a couple of emails from ID MobilE but nether had the eSIM in it. 

Thanks,

Al

    2 replies

    MZone
    Platinum 
Contributor
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    • MZone
    • Platinum 
Contributor
    • June 13, 2025

    ​@Aliweasel because you have ordered 2 eSIM plans they have to make extra checks. You can call the sales team on 02071391397 between 9am-6pm Monday-Friday, and they should be able to help further.

    I have no affiliation whatsoever with iD Mobile or any subsidiary companies. Comments posted are entirely of my own opinion. Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    A
    iD Mobile Employee
    Forum|alt.badge.img+6
    • Anika A
    • iD Mobile Employee
    • June 16, 2025

    Hi ​@Aliweasel 

     

    We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further. 

     

    To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’. 

     

    Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview  

     

    We’ll see you there. 

     

    Anika

     

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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