Skip to main content
Solved

I need a new sim card

  • November 27, 2024
  • 11 replies
  • 1025 views
Paulw1107
Community Member

I have just upgraded from a Samsung S20 to S24 and the sim card does not fit. How do I get a new sim card?

Best answer by Daz_S

Hi there ​@Paulw1107 

The quickest way is going to be by popping down to your local Currys and ask them for one. You then activate it via the app or online portal.

    11 replies

    Daz_S
    Platinum 
Contributor
    Forum|alt.badge.img+22
    • Daz_S
    • Platinum 
Contributor
    • Answer
    • November 27, 2024

    Hi there ​@Paulw1107 

    The quickest way is going to be by popping down to your local Currys and ask them for one. You then activate it via the app or online portal.

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
      N
      iD Mobile Employee
      Forum|alt.badge.img+22
      • Natalie W
      • iD Mobile Employee
      • November 27, 2024

      Hi ​@Paulw1107 

       

      Thanks for getting in touch. 

       

      We can arrange a free replacement SIM card for you using any one of the below methods:

      - Sent via DPD (1-2 working days, signature/delivery photo required)

      - Visit any Currys store

      - eSIM sent via Email (Please ensure your device is eSIM compatible before requesting this)

       

      If you would like to order a physical or eSIM, please reach out to our Live Chat here. 

       

      Thanks, 

       

      Nat 

      Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
      M
      New Contributor

      I HAVE JUST JOINED iD.  AM I GETTING A PHYSICAL SIM SENT TO ME?

      Daz_S
      Platinum 
Contributor
      Forum|alt.badge.img+22
      • Daz_S
      • Platinum 
Contributor
      • January 3, 2025

      YES THEY SHOULD BE SENDING YOU A PHYSICAL SIM CARD TO YOUR BILLING ADDRESS.

      OR DID YOU ASK FOR AN eSIM? IF YOU DID THEN THIS WILL BE EMAILED TO YOU.

      Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
      N
      iD Mobile Employee
      Forum|alt.badge.img+22
      • Natalie W
      • iD Mobile Employee
      • January 6, 2025

      Hi ​@Margaret Brennan 

       

      Thanks for getting in touch. 

       

      As ​@Daz_S has explained, a physical SIM will be sent to you. 

      If you have requested an eSIM, this will be sent via email so please check your junk/spam folders. 

       

      Please get in touch if you require any further assistance. 

       

      Thanks, 

       

      Nat 

      Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
        M
        New Contributor

        Thank you.

          Emmie Delaney
          New Contributor
          • Emmie Delaney
          • New Contributor
          • July 22, 2025

          Lost my phone and need a new sim card 

          Tyler C
          iD Mobile Employee
          Forum|alt.badge.img+24
          • Tyler C
          • iD Mobile Employee
          • July 23, 2025

          Hey there ​@Emmie Delaney, please see how to get one below:

           

           

          Thanks,

          Tyler

          Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
          C
          Active Contributor
          • Cherry12
          • Active Contributor
          • September 21, 2025

          I ordered eSIM but now I need sim card 

          C
          Active Contributor
          • Cherry12
          • Active Contributor
          • September 21, 2025

          Live chat with agent

          Tyler C
          iD Mobile Employee
          Forum|alt.badge.img+24
          • Tyler C
          • iD Mobile Employee
          • September 23, 2025

          Hi there ​@Cherry12, to you can speak to an agent via live-chat here:

           

          https://www.idmobile.co.uk/live-chat

           

          Thanks,

          Tyler

          Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

          Not the answer you were looking for?


          Create a new topic and ask a question to the iD Community.


          Create a topic
          Perk up! Enjoy epic discounts, offers and savings from big-name brands, with the all-new iD Perks.
          Terms & ConditionsAccessibility statement