Skip to main content
Paulw1107
Community Member
Community Member
November 27, 2024
Solved

I need a new sim card

  • November 27, 2024
  • 11 replies
  • 1270 views

I have just upgraded from a Samsung S20 to S24 and the sim card does not fit. How do I get a new sim card?

    Best answer by Daz_S

    Hi there ​@Paulw1107 

    The quickest way is going to be by popping down to your local Currys and ask them for one. You then activate it via the app or online portal.

    11 replies

    Daz_S
    Platinum 
Contributor
    Daz_SAnswer
    Platinum 
Contributor
    November 27, 2024

    Hi there ​@Paulw1107 

    The quickest way is going to be by popping down to your local Currys and ask them for one. You then activate it via the app or online portal.

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    iD Mobile Employee
    November 27, 2024

    Hi ​@Paulw1107 

     

    Thanks for getting in touch. 

     

    We can arrange a free replacement SIM card for you using any one of the below methods:

    - Sent via DPD (1-2 working days, signature/delivery photo required)

    - Visit any Currys store

    - eSIM sent via Email (Please ensure your device is eSIM compatible before requesting this)

     

    If you would like to order a physical or eSIM, please reach out to our Live Chat here

     

    Thanks, 

     

    Nat 

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    New Contributor
    January 3, 2025

    I HAVE JUST JOINED iD.  AM I GETTING A PHYSICAL SIM SENT TO ME?

    Daz_S
    Platinum 
Contributor
    Platinum 
Contributor
    January 3, 2025

    YES THEY SHOULD BE SENDING YOU A PHYSICAL SIM CARD TO YOUR BILLING ADDRESS.

    OR DID YOU ASK FOR AN eSIM? IF YOU DID THEN THIS WILL BE EMAILED TO YOU.

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    iD Mobile Employee
    January 6, 2025

    Hi ​@Margaret Brennan 

     

    Thanks for getting in touch. 

     

    As ​@Daz_S has explained, a physical SIM will be sent to you. 

    If you have requested an eSIM, this will be sent via email so please check your junk/spam folders. 

     

    Please get in touch if you require any further assistance. 

     

    Thanks, 

     

    Nat 

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    New Contributor
    January 6, 2025

    Thank you.

    Emmie Delaney
    New Contributor
    New Contributor
    July 22, 2025

    Lost my phone and need a new sim card 

    Tyler C
    iD Mobile Employee
    iD Mobile Employee
    July 23, 2025

    Hey there ​@Emmie Delaney, please see how to get one below:

     

     

    Thanks,

    Tyler

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    Active Contributor
    September 21, 2025

    I ordered eSIM but now I need sim card 

    Active Contributor
    September 21, 2025

    Live chat with agent