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Question

I swapped sim for a travel sim now old sim doesnt let me dial out

  • July 30, 2025
  • 2 replies
  • 23 views
S
Community Member

I am using an I PHONE 13 and physical sim. It is an O2 sim and I just pay a monthly fee to ID for sim only.

 

I recently swapped it out for a travel sim while on holiday. Aftetr putting my old sim back I cant dial out or receive calls! ‘

Help please  

 

    2 replies

    Tyler C
    iD Mobile Employee
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    • Tyler C
    • iD Mobile Employee
    • July 30, 2025

    Hey there ​@Sarahpd, sorry to hear that. Is the iD Mobile SIM activated as the primary SIM?

     

    Thanks,

    Tyler

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    andewhite
    Platinum 
Contributor
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    • andewhite
    • Platinum 
Contributor
    • July 30, 2025

    I am using an I PHONE 13 and physical sim. It is an O2 sim and I just pay a monthly fee to ID for sim only.

    I recently swapped it out for a travel sim while on holiday. Aftetr putting my old sim back I cant dial out or receive calls! ‘

    Help please  

     

    Was it an iD eSIM you were using alongside your O2 physical SIM, ​@Sarahpd? 

    Did you delete or disable the iD eSIM? 

    Forum member (non-iD).

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