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I used my PAC to keep my previous mobile number but no switch has happened

Daniella Mehanna
Community Member

Hi I used my PAC code from previous provider to keep my old number for my new ID sim. The switch in mobile number hasn’t happened yet, I provided the details last week

    2 replies

    MZone
    Platinum 
Contributor
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    • MZone
    • Platinum 
Contributor
    • 1218 replies
    • March 27, 2025

    Did you get an email to confirm this? What date did you select as your porting date? Was it a new order? If it’s a new order it doesn’t always happen automatically so you need to follow the steps on the below article  

     

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    Tyler C
    iD Mobile Employee
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    • Tyler C
    • iD Mobile Employee
    • 4825 replies
    • March 28, 2025

    Hey there ​@Daniella Mehanna, sorry to hear that.

     

    What date did you request your port-in to complete on please?

     

    Thanks,

    Tyler

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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