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Question

I used my PAC to keep my previous mobile number but no switch has happened

Daniella Mehanna
Community Member

Hi I used my PAC code from previous provider to keep my old number for my new ID sim. The switch in mobile number hasn’t happened yet, I provided the details last week

    2 replies

    MZone
    Gold Contributor
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    • MZone
    • Gold Contributor
    • 678 replies
    • March 27, 2025

    Did you get an email to confirm this? What date did you select as your porting date? Was it a new order? If it’s a new order it doesn’t always happen automatically so you need to follow the steps on the below article  

     

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    Tyler
    iD Mobile Employee
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    • Tyler
    • iD Mobile Employee
    • 3294 replies
    • March 28, 2025

    Hey there ​@Daniella Mehanna, sorry to hear that.

     

    What date did you request your port-in to complete on please?

     

    Thanks,

    Tyler

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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