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id account


Umair Zahoor
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I am id mobile  customer and when i tried to open id app or id account its said always oops something wrong i dont know how to open my id app   And also  this is so bad thing u have no any phone service where we can talk someone this is so cheap customer service 

Best answer by andewhite

Umair Zahoor wrote:

I asked one more thing I think u forget

Okay @Umair Zahoor, I’m just a forum member like yourself. 

Unfortunately, iD have upgraded their iD app and “My iD Account” online applications, and the new versions seem to be less reliable for some customers.

https://community.idmobile.co.uk/announcements-16/resolved-id-mobile-app-my-account-online-58692

This forum article covers recent issues with these new applications.

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andewhite
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  • April 24, 2024

If you’re wanting a telephone helpline, iD Mobile might not be a good option, @Umair Zahoor.

Perhaps try EE, O2, Sky Mobile, Tesco Mobile, Vodafone, etcetera, if telephone support is important. 

 


Umair Zahoor
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  • 1 reply
  • April 24, 2024

I asked one more thing I think u forget


andewhite
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  • April 24, 2024
Umair Zahoor wrote:

I asked one more thing I think u forget

Okay @Umair Zahoor, I’m just a forum member like yourself. 

Unfortunately, iD have upgraded their iD app and “My iD Account” online applications, and the new versions seem to be less reliable for some customers.

https://community.idmobile.co.uk/announcements-16/resolved-id-mobile-app-my-account-online-58692

This forum article covers recent issues with these new applications.


Lauren
iD Mobile Employee
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  • iD Mobile Employee
  • 479 replies
  • April 27, 2024

Hi @Umair Zahoor, if you’re trying to use the old iD app/web service, this won’t work as it’s been switched off to allow further stabilization of the new app.

Have you reregistered for the new iD app/account yet? 

-Lauren