My husband passed in August and he took out my mobile phone contract and managed it for me.ID mobile told me that they are not able to transfer an account to another user. They told me via email that they would need to convert the number to a PAYG number to end the contract and that this would take some time:Reyhaan said:“We do apologize for the inconvenience this has caused your mother. I have requested the number be converted to pay as you go. This process will take a maximum of 48 business hours. Should you require any further assistance please do not hesitate to contact us.”I agreed for the tranfer to go ahead. It’s now been a week and the transfer hasn’t happened. Live chat handlers are saying they can’t help and we’ve emailed to say the transfer isn’t working but so far are getting no reply. I need network to be able to port my mobile numbe out. I need to be able to use my mobile phone number as part of 2-step verification for things like my government gateway and other online accounts so this is really affecting my ability to manage my affairs. Especially since the death of my husband. I am at a complete loss as to what to do.

Hi @Susan Bancroft I am so sorry for your loss.We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further.To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overviewWe’ll see you there.

ID mobile have line locked my phone since my husband, the account holder died, and I can't port out.

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