I am not a happy customer. As I cannot get any help to let me set up my Voicemail account.
please help me
I am not a happy customer. As I cannot get any help to let me set up my Voicemail account.
please help me
Hi,
What do you need to know? Does this link offer what you need?
If not, let the community know what you need and we’ll help
Jonty.
Thank you Jonty for your suggestion. But it does not help as My App does not have a “service” button choice.
I have dialled 123 to set up a Voicemail account. I am told to enter a PIN number followed by the # key.
I try with a code like 19230877. But the voice tells me that this option is not available. I try again and told a gain this option is not available - Goodbye.
I am so frustrated that I am considering reporting ID Mobile to the Ombudsmen, as this is not the first problem i HAVE HAD SINCE JOINING THE NETWORK IN MARCH 2024. It is so stupid not being able to talk to someone at ID Mobile to resolve a problem.
Can anyone solve my frustrations. - I have turned off my voicemail on the App but you still can have someone leave a voicemail message that cannot be accessed!!!!
Frank .
Hey Frank,
Since joining iD, I assume you’ve never had their voicemail working? If so, perhaps it’s worth turning it off and then on again to perhaps reset it? It’s worth a shot.
In my App, I can go to the Plan tab (bottom), scroll upwards and select Manage iD Services. Here I can turn voicemail OFF (toggle the button to the left). This may take time to be recorded. Once it’s obvious, do the opposite to turn it back ON again.
Any better? And what happens if you keep your voicemail PIN simple, e.g. 4 numbers as opposed to 8? Mine is 4 numbers.
Jonty.
Hi
Welcome to the Community!
Let us know if the information that
If you still require further assistance we can drop you a PM.
Kash
Hi I am struggling to set up my voicemail. I call 123 and it goes to ring and then cuts off, any ideas please
Hi
I’m sorry to hear that, does this happen in all areas? Are you able to try settings it up in another area?
How are calls generally?
Tom
Hi
New customer here. My wife and I set up out voicemail at exactly the same time. Her's worked first time. However, I am being told my PIN is not acceptable. It doesn't matter what I try, NOTHING is acceptable. 4 digits, 5 digits,6 digits, it doesn't matter! I have given up trying now.
WHY IS THIS HAPPENING? It is infuriating and has really jaded my opinion of IDMobile within mere minutes of joining!
I have exactly the same issue, did you get any response?
Hi. Turned out my number hadn't ported over properly, despite my being able to use it as normal. I later received a message telling me it was all done and I was able to sort the voicemail thing first time.
Odd.
Hi
Glad to hear that your issue is resolved.
If you still require assistance, please let us know.
Kash
Hi
I’m sorry to hear that, does this happen in all areas? Are you able to try settings it up in another area?
How are calls generally?
Tom
Hi Tom
sorry not been on here for a while as voicemail worked once and now is not allowing me to use it.
i have recently found it will not allow me to call 0345 numbers either
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