ID Mobile Not Blacklisting My Stolen Phone

If you used the iPhone on the iD Mobile network, then they will have a record of that. Every call, SMS and cell tower ping records the IMEI as part of the process of those activities. However, if live chat are refusing to blacklist the device, then your best bet would be to wait for a member of the team to respond here. Don’t want to wait? Maybe try sending a DM to iD Mobile via one of there social media accounts.

Hi @AnthonyChiu,

Welcome to the Community!

Just checking if you got this resolved with the Social Media Team as @WelshPaul suggested.

If you still require assistance, please get back to us here and we can send you a PM.

Kash

Hi Kash,

I’ve not had a resolution yet, I am still waiting for:

1) Confirmation of IMEI block - this should be in the form of an email confirmation from the phone provider hat your IMEI number has been blocked
2) Proof of Last Usage - this can be email correspondence from your service provider, highlighting when your phone was last used

These have been requested by my insurance company, can ID Mobile support me with this information?

Thanks, Anthony

Hi @AnthonyChiu,

We’ll shortly send you a Private Message to your Community account so we can discuss your issue further.

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview

We’ll see you there.

Kash

Thanks Kash,

I’ve just responses to the PM, I hope you can resolve this swiftly.

Regards,

Anthony

Hi @AnthonyChiu,

We’ll get back to you as soon as possible.

Thanks for your patience.

Kash

Hi @Kash 

Problem still not resolved, my insurance company has once again requested an IMEI Block.

”Confirmation of IMEI block - this should be in the form of an email confirmation from the phone provider hat your IMEI number has been blocked”

Please can this be chased up,

Kind Regards,

Anthony 

Hi @AnthonyChiu,

We’ve been extremely busy responding to customer.

We’ll get back to you via PM shortly.

Thanks for your continued patience.

Kash