My iPhone 15 Pro was stolen whilst on holiday on the 07/02/2024, I reported it to ID mobile on the 08/02/2024 and asked to block my phone and SIM. They blocked my SIM but the IMEI number of my iPhone was not blocked.
I have returned from holiday and trying to get the IMEI number blocked for insurance. However ID are saying the IMEI number is not on the system because I bought the iPhone through Apple.
Previous articles suggest ID mobile can show proof of usage of the SIM in the iPhone, but the Advisors on Chat refused. I have the original box and proof of purchase, if ID mobile needs me to provide the IMEI number.
I need to get the IMEI number blocked, please help!