Hi ​@Rabc1  sorry to hear this.

What number shows in your phone settings? Can I ask what handset you are using?

My number that I wanted to carry over and IPhone 16

OK ​@Rabc1 

We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further.

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview 

We’ll see you there.
 

I used live chat and I am getting a new SIM card. I tried all the different ways from the community forum before the live chat and with them. No joy

thanks for your help

OK no worries ​@Rabc1 

If you do need any further assistance, please let us know.

Still no joy. Drive you mad. Cant log on to bank apps etc.

Thank you. 

Are you now using the new SIM?

If yes and you are still experiencing the issue, it would suggest possibly a settings/handset issue. 

What is the make and model of your handset?

Is it just the bank that you are unable to receive OTP’s from?

Thanks, 

Natalie 

Yes using new sim

iphone 16

couple of different apps not receiving from.

Thank you ​@Rabc1 

I see we have previously sent you a message to request some further details. 

Can you please reply to that message and we will be able to assist further. 

Thanks, 

Natalie 

Still having issues

thanks

Hey there ​@Rabc1, we’ll continue the conversation via PM. Thank you for your patience.

Thanks,

Tyler