Despite numerous discussions with a human on ‘Livechat’ and a subsequent replacement sim, I am still unable to use my phone to call UK mobiles even though I have unlimited calls as part of my contract. Id are happy to keep charging me for a service I am unable to use! Any assistance would be greatly appreciated please.

Hi @Dan G,We’ll shortly send you a Private Message to your Community account so we can discuss your issue further.To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overviewWe’ll see you there.Kash

Hey there @Dan G, we’re sorry to hear that.What phone numbers are you trying to call please, are they 07 numbers, or different?What phone do you have?Thank you,Tyler

iD mobile seemingly unable to resolve a call cap issue on an unlimited contract!

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