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iD mobile seemingly unable to resolve a call cap issue on an unlimited contract!

  • January 6, 2025
  • 1 reply
  • 4 views

Despite numerous discussions with a human on ‘Livechat’ and a subsequent replacement sim, I am still unable to use my phone to call UK mobiles even though I have unlimited calls as part of my contract.  Id are happy to keep charging me for a service I am unable to use!  Any assistance would be greatly appreciated please.

Tyler
iD Mobile Employee
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  • iD Mobile Employee
  • January 7, 2025

Hey there ​@Dan G, I’ve just responded to your other post now, so please respond there only to avoid any confusion.

 

Thanks,

Tyler


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