Ported my number over to a new iD Mobile SIM-only contract a few days ago. Since then, my signal keeps dropping to "Emergency calls only" — no data, no calls. The only way I can get it back is to go into settings and manually disable then re-enable the SIM. This is happening repeatedly, not a one-off.Phone: Oppo Find X5SIM: Brand new, physically fine (checked and cleaned the contacts anyway)I had zero issues with my previous network (Talkmobile) on the exact same phone, so this really only started with the port to iD Mobile.I contacted support and was given this troubleshooting list:Restart the phone completely Toggle Airplane Mode on/off Power off, reseat the SIM, wipe the gold contacts, reinsert Reset network settings (Settings > System settings > Backup and reset > Reset phone > Reset network settings)I've already tried removing and cleaning the SIM myself, and the SIM is brand new so wear/damage seems unlikely. They also asked if I'd tested the SIM in another phone, which isn't really practical for most people to do on the spot.Has anyone else had this issue after porting to iD Mobile, particularly on an Oppo Find X5 or similar? Wondering if this is a provisioning/network-side issue rather than a handset or SIM problem, since the fault only started after the port. Any advice appreciated before I go back to support again.

Question

iD Mobile SIM-only – constant "Emergency calls only" after porting number, need SIM disable/enable to restore service

Forum|Forum|1 day ago
July 25, 2026
2 replies
4 views

Datastream101
New Contributor

Ported my number over to a new iD Mobile SIM-only contract a few days ago. Since then, my signal keeps dropping to "Emergency calls only" — no data, no calls. The only way I can get it back is to go into settings and manually disable then re-enable the SIM. This is happening repeatedly, not a one-off.

Phone: Oppo Find X5
SIM: Brand new, physically fine (checked and cleaned the contacts anyway)

I had zero issues with my previous network (Talkmobile) on the exact same phone, so this really only started with the port to iD Mobile.

I contacted support and was given this troubleshooting list:

Restart the phone completely
Toggle Airplane Mode on/off
Power off, reseat the SIM, wipe the gold contacts, reinsert
Reset network settings (Settings > System settings > Backup and reset > Reset phone > Reset network settings)

I've already tried removing and cleaning the SIM myself, and the SIM is brand new so wear/damage seems unlikely. They also asked if I'd tested the SIM in another phone, which isn't really practical for most people to do on the spot.

Has anyone else had this issue after porting to iD Mobile, particularly on an Oppo Find X5 or similar? Wondering if this is a provisioning/network-side issue rather than a handset or SIM problem, since the fault only started after the port. Any advice appreciated before I go back to support again.

+15

Gemma M
iD Mobile Employee
Forum|Forum|12 hours ago
July 26, 2026

Hi @Datastream101,

We're sorry to hear you're experiencing this.

As the issue only started after your number was ported across and you've already completed the recommended troubleshooting, we'd recommend getting back in touch with our Customer Service team via Live Chat and asking them to arrange a replacement SIM card. This will help determine whether the issue is related to the SIM itself or if further investigation is required.

If the issue persists with the replacement SIM, our team will be able to carry out further checks on the line and escalate it if necessary.

You can contact them here: https://www.idmobile.co.uk/live-chat

Regards,

Gemma M

The iD Mobile Social Media Team

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Datastream101
Author
New Contributor
Forum|Forum|3 hours ago
July 26, 2026

Update: The issue happened again today — still very much ongoing.

I went back to Live Chat and asked for the replacement SIM as advised. I was told I'd need to upload my passport or driving licence plus a selfie holding the document, in addition to the customer service PIN I'd already provided.

I raised that I hadn't needed any of this to open the account or port my number in the first place, and asked why a PIN isn't sufficient verification for a SIM replacement when it was for those higher-risk actions. The response was simply: "Without the documents we are not able to send the SIM card, I am sorry this is the only way."

I'm not willing to upload ID documents and a selfie over chat, so I asked instead for someone to run checks on the line and escalate if necessary, as your team mentioned would happen if the replacement SIM route didn't resolve things.

I pointed out that escalating a line check doesn't require document verification the way sending a physical SIM would, since it's a diagnostic step rather than an account change. Good news — support has now escalated the matter to the technical team, with a call or email expected within 24–48 hours.

Will update again once I hear back.