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ID mobile upgrade being returned for no reason

  • March 19, 2025
  • 4 replies
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B
New Contributor

My upgrade is being returned to Curry's by DPD even though I never requested it. The DPD driver came by my house unexpectedly with my parcel  on Tuesday 18 March and told me he couldn't give me the parcel as I had no Parcel ID. I never received one. I paid a VIP £4.99 to have it be delivered on Saturday.22 March. Why is the parcel being returned?

Best answer by Tyler C

Hey there ​@Baza71, we’re sorry to hear that.

 

If your order is being returned to our warehouse, then we may be able to get it re-sent out depending where the parcel is currently.

 

We hope you’ve managed to get in touch with our live-chat as kindly advised by ​@MZone by now.

 

If not, then it’s likely the parcel may be back with us right now and you may need to re-order.

 

Thanks,

Tyler

    4 replies

    MZone
    Platinum 
Contributor
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    • MZone
    • Platinum 
Contributor
    • March 19, 2025

    Sounds like you were unable to give the driver your DPD PIN

    Once your order has been processed, you will receive a confirmation email and/or SMS from DPD with your one-hour delivery slot and your unique PIN. You can also find your PIN in the DPD app

    If you cannot present the PIN, the driver will schedule a reattempt delivery.

    I have no affiliation whatsoever with iD Mobile or any subsidiary companies. Comments posted are entirely of my own opinion. Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    B
    New Contributor
    • Baza71
    • Author
    • New Contributor
    • March 19, 2025

    I didn't receive a pin.  The order was processed and then I changed the delivery day in the DPD app.I paid for my parcel to be delivered on Saturday 22 March. Now DPD says it is being sent back even though I paid for it to be delivered on  a weekend as that's the only time I will be at home.

    MZone
    Platinum 
Contributor
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    • MZone
    • Platinum 
Contributor
    • March 19, 2025

    Probably best to resolve this issue by using the iD online Live Chat service, to speak to a customer adviser ​@Baza71   

    The advisers work until 8pm on weekdays and 6pm on weekends - just tell the 24/7 chatbot you’d like to “talk to a person”.

    I have no affiliation whatsoever with iD Mobile or any subsidiary companies. Comments posted are entirely of my own opinion. Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    Tyler C
    iD Mobile Employee
    Forum|alt.badge.img+24
    • Tyler C
    • iD Mobile Employee
    • Answer
    • March 21, 2025

    Hey there ​@Baza71, we’re sorry to hear that.

     

    If your order is being returned to our warehouse, then we may be able to get it re-sent out depending where the parcel is currently.

     

    We hope you’ve managed to get in touch with our live-chat as kindly advised by ​@MZone by now.

     

    If not, then it’s likely the parcel may be back with us right now and you may need to re-order.

     

    Thanks,

    Tyler

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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