My upgrade is being returned to Curry's by DPD even though I never requested it. The DPD driver came by my house unexpectedly with my parcel on Tuesday 18 March and told me he couldn't give me the parcel as I had no Parcel ID. I never received one. I paid a VIP £4.99 to have it be delivered on Saturday.22 March. Why is the parcel being returned?

Hey there @Baza71, we’re sorry to hear that.If your order is being returned to our warehouse, then we may be able to get it re-sent out depending where the parcel is currently.We hope you’ve managed to get in touch with our live-chat as kindly advised by @MZoneby now.If not, then it’s likely the parcel may be back with us right now and you may need to re-order.Thanks,Tyler

Sounds like you were unable to give the driver your DPD PINOnce your order has been processed, you will receive a confirmation email and/or SMS from DPD with your one-hour delivery slot and your unique PIN. You can alsofind your PIN in the DPD appIf you cannot present the PIN, the driver will schedule a reattempt delivery.

ID mobile upgrade being returned for no reason

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