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ID mobile upgrade being returned for no reason

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  • Baza71
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  • 1 reply

My upgrade is being returned to Curry's by DPD even though I never requested it. The DPD driver came by my house unexpectedly with my parcel  on Tuesday 18 March and told me he couldn't give me the parcel as I had no Parcel ID. I never received one. I paid a VIP £4.99 to have it be delivered on Saturday.22 March. Why is the parcel being returned?

Best answer by Tyler C

Hey there ​@Baza71, we’re sorry to hear that.

 

If your order is being returned to our warehouse, then we may be able to get it re-sent out depending where the parcel is currently.

 

We hope you’ve managed to get in touch with our live-chat as kindly advised by ​@MZone by now.

 

If not, then it’s likely the parcel may be back with us right now and you may need to re-order.

 

Thanks,

Tyler

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    MZone
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    • MZone
    • Platinum 
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    • 1228 replies
    • March 19, 2025

    Sounds like you were unable to give the driver your DPD PIN

    Once your order has been processed, you will receive a confirmation email and/or SMS from DPD with your one-hour delivery slot and your unique PIN. You can also find your PIN in the DPD app

    If you cannot present the PIN, the driver will schedule a reattempt delivery.

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    B
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    • Baza71
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    • 1 reply
    • March 19, 2025

    I didn't receive a pin.  The order was processed and then I changed the delivery day in the DPD app.I paid for my parcel to be delivered on Saturday 22 March. Now DPD says it is being sent back even though I paid for it to be delivered on  a weekend as that's the only time I will be at home.

    MZone
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    • MZone
    • Platinum 
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    • 1228 replies
    • March 19, 2025

    Probably best to resolve this issue by using the iD online Live Chat service, to speak to a customer adviser ​@Baza71   

    The advisers work until 8pm on weekdays and 6pm on weekends - just tell the 24/7 chatbot you’d like to “talk to a person”.

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    Tyler C
    iD Mobile Employee
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    • Tyler C
    • iD Mobile Employee
    • 5587 replies
    • Answer
    • March 21, 2025

    Hey there ​@Baza71, we’re sorry to hear that.

     

    If your order is being returned to our warehouse, then we may be able to get it re-sent out depending where the parcel is currently.

     

    We hope you’ve managed to get in touch with our live-chat as kindly advised by ​@MZone by now.

     

    If not, then it’s likely the parcel may be back with us right now and you may need to re-order.

     

    Thanks,

    Tyler

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

    Reply


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