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id number

  • 4 July 2024
  • 2 replies
  • 14 views

i ported my old number over to id but sometimes when i message the original number from the sim that was new appears as a message why is this 

2 replies

andewhite
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Userlevel 8
Badge +10

Check the phone number in settings is correct, @Sharon Bellwood.

Have you tried a NETWORK RESET on the handset using your iD SIM? 

This sometimes happens when you use a new iD SIM card in your handset, before you switch the number you wanted to keep to iD Mobile.

 

Forum member (non-iD)
Tom
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Userlevel 8
Badge +6

Hi @Sharon Bellwood 

 

I’d recommend the below based on what device you’re using;

 

iPhone;

 

1) Turn off iMessage (Settings > Messages)
2) Restart your phone (by pressing and holding the on/off button)
3) Tap Settings > Phone > My Number and confirm that it is correct. 
4) If it is not correct, please enter the correct number
5) Turn iMessage back to On (Settings > Messages)
6) Finally, go to Settings > Messages > Send & Receive and see if the correct number is displayed under "Start new conversations from:"

If you are having issues with step 4 please reset network settings and try again.

Settings > General > Transfer or Reset [Device] > Reset > Reset Network Settings.
 

Android;

 

1) Open Messages, go to Settings (top right, Message Settings), open "Chat Features" or "RCS Chats", verify if this is the correct number or not.

2) If it shows the incorrect one, then head to: https://messages.google.com/disable-chat and you should be able to unregister the number. Once done, turn off the Chat Features/RCS and the phone. Wait a few minutes and turn the device back on and re-enable Chat Features/RCS it should let you re-register/update to the correct number.

Alternatively, you can turn Chat Features/RCS off and test SMS after this.

 

Tom

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