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Question

iD phone number

  • February 19, 2025
  • 9 replies
  • 79 views

Hi, i’ve brought a new sim only contract yesterday and when i go to log in it comes to a page asking for my surname and date of birth and my phone number. i’m keeping my old phone number. i put my phone number into it and it just says that my details don’t match the records. is this because i have to wait for the switch to happen or is it something else? 

cheers 

9 replies

MZone
Silver Contributor
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  • Silver Contributor
  • 468 replies
  • February 19, 2025

Register with either the new number or wait until the old number ports across. You get sent a OTP so need to register using the number that’s active. 


  • Author
  • New
 Contributor
  • 4 replies
  • February 19, 2025

Thank you, il just wait until the switch happens and see if that will work 


MZone
Silver Contributor
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  • Silver Contributor
  • 468 replies
  • February 19, 2025

Pretty sure I registered with the temporary number and when the number ported it automatically updated on my iD account. 


  • Author
  • New
 Contributor
  • 4 replies
  • February 19, 2025

I haven’t been given a temporary number yet as my old phone contract terminates on this friday when the switch happens 

 


MZone
Silver Contributor
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  • Silver Contributor
  • 468 replies
  • February 19, 2025

Welcome to iD 


  • Author
  • New
 Contributor
  • 4 replies
  • February 19, 2025

Another Question, iam guessing that this my temporary number.  I’m using my old number as i put my old number into and my PAC code. but then i go to log in to the app i have to get a text from the temporary number which i dont have yet as the sim card hasn’t come yet 


Tyler
iD Mobile Employee
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  • iD Mobile Employee
  • 2941 replies
  • February 21, 2025

Hey there ​@tomhuntz, thank you for reaching out, and thank you for your help ​@MZone.

 

We would recommend waiting for your SIM card to arrive and port-in to complete before registering for the app/website.

 

Thanks,

Tyler


MZone
Silver Contributor
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  • Silver Contributor
  • 468 replies
  • February 21, 2025
tomhuntz wrote:

Another Question, iam guessing that this my temporary number.  I’m using my old number as i put my old number into and my PAC code. but then i go to log in to the app i have to get a text from the temporary number which i dont have yet as the sim card hasn’t come yet 

Yes when iD dispatch the new SIM card it will have a new phone number assigned. When your port date happens your old number will override this. 


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  • iD Mobile Employee
  • 1854 replies
  • February 24, 2025

Thank you ​@MZone 

 

Nat