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When I input all my details the message

“We’ve tried to process your PAC but there is an issue with the information you’ve submitted.”

Everything is correct what do I do?

I have the same issue and I need it sorted asap as contract ends soon. Wish you could just call them 


@Rhysleach there are various ways to request a PAC when leaving iD:

 

 

Thanks.


@fridaj1 please contact our Live Chat team to support with this request:

https://www.idmobile.co.uk/live-chat

Thanks.


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