imessage and facetime not working

Hi ​@Sonoidil,

Sorry to hear you’re having trouble getting iMessage and FaceTime up and running, I know how frustrating that can be.

It sounds like you’ve already tried some great steps, so here are a few more things that usually help resolve this:

• First, double-check that your number is entered in the correct format on your iPhone. It should start with +44 (so instead of 07…, it’ll be +447…). You can check this under Settings > Phone > My Number.
• Head to Settings > Messages and Settings > FaceTime, turn both services off, wait about 30 seconds, then turn them back on.
• Make sure you have a good signal or are connected to Wi-Fi, as activation requires a connection.
• Check that the correct date and time are set (Settings > General > Date & Time > Set Automatically).
• If prompted, ensure you’re signed in with your Apple ID for both iMessage and FaceTime.

After doing this, give it a little time, activation can sometimes take up to 24 hours to complete.

If it’s still not working after trying the +44 format and the steps above, just let us know and we can take another look into it for you.

Regards,

Gemma M

The iD Mobile Social Media Team

Hi Gemma,

I’ve tried the above and it still toggles. My number is correct and is in the +44 format, my date and time up to date. All the software is currently in date. 
 

What are the next steps. This has been the issue since I transferred my number over on the 8th of April and it is day 11
 

Hi ​@Sonoidil,

Thanks for letting me know, and I am so sorry to hear that the issue is still ongoing. 

Please could you try the below network reset steps:

1. Go to General, scroll down and click reset or transfer iPhone.
2. Reset
3. Reset Network Settings.
4. Once the iPhone is open.
5. Go to Settings
6. Messages Turn ON iMessage.
7.This will recognize the new sim and have it verified.

If this does not work, it may be worth it to join a live chat here: https://www.idmobile.co.uk/live-chat, as they would be able to issue you a new SIM.

Regards,

Gemma M

The iD Mobile Social Media Team

Hi Gemma, 

I’ve said in my first post that I have already tried resetting my network and that has not worked.

Hi ​@Sonoidil,

Thanks for sharing. Please join a live chat here: https://www.idmobile.co.uk/live-chat, as they would be able to issue you a new SIM.

Just a quick heads-up, when requesting a replacement SIM you’ll need to provide proof of identity (such as your passport or driving licence) for security verification.

Regards,

Gemma M

The iD Mobile Social Media Team