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imessage and facetime not working after porting number

  • December 29, 2024
  • 1 reply
  • 92 views
B
Community Member

Ported my number back in November and FaceTime and iMessage hasn’t worked from the start. 
I have gone through different threads signed out and signed into my Apple ID removed the number and added the number again etc but still no iMessage or FaceTime. 
 

this exact same thing happened the last time I joined ID 3-4 years ago and was told something wasn’t ’enabled in my account’ and was sorted overnight. 
 

really quite irritating that this doesn’t just work immediately I purchased the contract with the new iPhone meaning I would always expect IMessage and FaceTime to be used. 

    1 reply

    Kash
    iD Mobile Employee
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    • Kash
    • iD Mobile Employee
    • 8175 replies
    • December 31, 2024

    Hi ​@Blah blah blah,

    Welcome to the Community!

    Can you please try the below:

    1) Try turning off iMessage (Settings > Messages)
    2) then restart your phone (by pressing and holding the on/off button)
    3) tap Settings > Phone > My Number and confirm that it is correct.
    4) If it is not correct, please enter the correct number)
    5) then turn iMessage back to On (Settings > Messages)
    6) go to Settings > Messages > Send & Receive and see if the correct number is displayed under “Start new conversations from:"

    If you still have issues, please contact our Live Chat Team and they can troubleshoot further and escalate if required.

     

    Kash

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