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inconsistent connection - receiving/making calls

V
New
 Contributor

Sometimes people can’t get hold of me and I can make out going calls?

They say that my phone rings and rings but I never have any missed calls or it doesn’t ring at all!

MY sister and her partner have the exact same issue and they are in ID.

I’ve checked all the setting, rebooting etc and it’s still happening. 

Best answer by andewhite

Have you tried a replacement iD SIM, ​@VictoriaECB. 

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    andewhite
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    • April 10, 2025

    Have you tried a replacement iD SIM, ​@VictoriaECB. 

    Forum member (non-iD).
    Tyler
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    • Tyler
      Tyler
    V
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    • VictoriaECB
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    • April 11, 2025

    It just seems very odd that all three of us are having the exact same problem? 

    andewhite
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    • April 11, 2025

    A strange coincidence perhaps - have you tried a replacement iD SIM, ​@VictoriaECB? 

    Forum member (non-iD).
    V
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    • VictoriaECB
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    • April 11, 2025

    I am going to now you have suggested - live chat doesn’t open till 9am and there’s no other easy way to request one. Getting hold of support or someone actually from ID is a maze!

     

    andewhite
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    • April 11, 2025

    Just to say, you can collect a replacement iD SIM from any Currys store, ​@VictoriaECB. 

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    Tyler
    iD Mobile Employee
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    • Tyler
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    • April 12, 2025

    Hey there ​@VictoriaECB, we hope the kind advice from ​@andewhite has been able to help.

     

    Please do let us know if any further queries.

     

    Thanks,

    Tyler

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