incorrect mobile number | iD Mobile Community
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Question

incorrect mobile number

  • July 29, 2025
  • 1 reply
  • 35 views

Catherine Hughes
Community Member

Hi, can you help. My mobile number has not changed over from my old network but appears on the app when I login. 
 

How can I get this fixed? 

1 reply

Tyler C
iD Mobile Employee
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  • iD Mobile Employee
  • July 30, 2025

Hey there ​@Catherine Hughes, have you tried restarting your phone?

 

Also, when did your number switch complete please?

 

Finally, what phone do you have?

 

Thanks,

Tyler