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Question

incorrect mobile number

  • July 29, 2025
  • 1 reply
  • 44 views
Catherine Hughes
Community Member

Hi, can you help. My mobile number has not changed over from my old network but appears on the app when I login. 
 

How can I get this fixed? 

    1 reply

    Tyler C
    iD Mobile Employee
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    • Tyler C
    • iD Mobile Employee
    • July 30, 2025

    Hey there ​@Catherine Hughes, have you tried restarting your phone?

     

    Also, when did your number switch complete please?

     

    Finally, what phone do you have?

     

    Thanks,

    Tyler

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