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incorrect mobile number on phone

Jo Wild
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I have just joined ID mobile and transferred my old number, I am having trouble sending text messages so checked on here to troubleshoot and found that the number that came with my new phone is still showing against the phone even though I transferred my old number. I have tried to change this but it will not accept my old number. When I call or my old number does show correctly so not sure what is happening.Can anyone help please. Thank you

Best answer by Tom

Hi @Jo Wild 

 

Glad to see @andewhite could get you sorted here, thanks for the help on this @andewhite.

 

Tom

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    andewhite
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    • June 10, 2024

    Have you tried a NETWORK RESET on the handset using your iD SIM card, @Jo Wild?

    The device user guide or Google explains the reset procedure. 

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    Jo Wild
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    • June 10, 2024

    Thank you I will try

    andewhite
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    Jo Wild
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    • June 10, 2024

    @andewhite  just done the network reset and it looks like it has sorted the problem, thank you so much

    andewhite
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    Tom
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    • June 24, 2024

    Hi @Jo Wild 

     

    Glad to see @andewhite could get you sorted here, thanks for the help on this @andewhite.

     

    Tom

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