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incorrect phone number

Simon Chiu
Community Member

I have changed to you and finally after 72 hours you have transferred my old number. The problem is now I cannot update iMessage or FaceTime with my number it still shows the temporary one

Best answer by WelshPaul

This is nothing to do with iD Mobile, you inserted a SIM with a different/temporary number and it was added to your FaceTime/iMessage service. You should have waited until your number was ported across before inserting your id Mobile sim. Try performing a network reset. This should resolve your issue. 

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WelshPaul
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  • WelshPaul
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  • March 8, 2024

This is nothing to do with iD Mobile, you inserted a SIM with a different/temporary number and it was added to your FaceTime/iMessage service. You should have waited until your number was ported across before inserting your id Mobile sim. Try performing a network reset. This should resolve your issue. 

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Kash M
iD Mobile Employee
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  • Kash M
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  • 8193 replies
  • March 9, 2024

Hi @Simon Chiu,

Welcome to the Community!

Just checking if the network reset fixed your issue?

If you still require assistance, please let us know.

 

Kash

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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