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internal number transfers

  • February 16, 2025
  • 3 replies
  • 76 views
D
New
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I've just ordered a new handset and ID mobile plan from carphone warehouse , requested a PAC and have been told it's not possible as ID don't do internal umber transfers.

What a totally ridiculous policy , I assume it's to pretty much force anyone that wants to keep their number and existing ID plan arrangements to only be able  to upgrade with ID…

I'll wait to see what options are available on the 22nd of Feb ( upgrade day) and go from there , I have a sneaky feeling the combined upgrade on like for like deal from Carphone Warehouse will cost more from ID 

If this is the case I will be looking elsewhere for a deal, even if it costs a little more, I'll do it out of principal, I'll also be doing it with another plan on my account in a few months time…

 

Come on ​@iD Mobile sort this out , it's a bonkers way of working 

    3 replies

    Tyler
    iD Mobile Employee
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    • Tyler
    • iD Mobile Employee
    • 2941 replies
    • February 17, 2025

    Hey there ​@Dazmisiak, we’re sorry you feel this way.

     

    Unfortunately as you’ve mentioned, you cannot transfer your phone number from contract to another on iD Mobile, which I believe is the same for most if not all networks.

     

    To keep your number, you’d need to order an upgrade via the iD Mobile app/website, or via calling the sales team on 020 7139 1397, between 9am - 6pm. 

     

    Or, you can complete a triangle port, where your port your number from your current plan to another network on Pay As You Go, then back to us on your new plan.

     

    Thanks,

    Tyler

     

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    D
    New
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    • Dazmisiak
    • Author
    • New
 Contributor
    • 4 replies
    • February 17, 2025

    Thanks Tyler, after looking a bit further into this it looks like it's common practice and not just an ID Mobile shortcoming 

    I think I'll try the triangle port and see how it goes 

    Thanks for the reply 

    Tyler
    1 person likes this
    • Tyler
      Tyler
    Tyler
    iD Mobile Employee
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    • Tyler
    • iD Mobile Employee
    • 2941 replies
    • February 20, 2025

    Hey there ​@Dazmisiak, no problem at all!

     

    Thanks,

    Tyler

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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