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Iphone 15 pro max explode

M
New
 Contributor

Hi, my name is Murilo, today i was working and changing my phone 15 pro max, and it explode in front of me, it burn even my keyboard, im trying to contact apple but i had no sucess, can you guys help me? thank you

    3 replies

    N
    iD Mobile Employee
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    • Natalie W
    • iD Mobile Employee
    • 2296 replies
    • March 16, 2025

    Hello ​@Murilo H Acordi 

     

    Thank you for getting in touch. 

     

    We are very sorry to hear this has happened. 

    Can you please confirm where you purchased the handset? 

     

    Thanks, 

     

    Natalie 

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    M
    New
 Contributor

    i got from id mobile, i made a plan phone montly with internet, what i supposed to do?

    Tyler C
    iD Mobile Employee
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    • Tyler C
    • iD Mobile Employee
    • 4541 replies
    • March 24, 2025

    Hey there ​@Murilo H Acordi, when you say what are you supposed to do, can you clarify further what you mean please?

     

    Thanks,

    Tyler

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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