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Iphone 15 pro max explode

M
New
 Contributor

Hi, my name is Murilo, today i was working and changing my phone 15 pro max, and it explode in front of me, it burn even my keyboard, im trying to contact apple but i had no sucess, can you guys help me? thank you

    3 replies

    N
    iD Mobile Employee
    Forum|alt.badge.img+17
    • Natalie W
    • iD Mobile Employee
    • 1888 replies
    • March 16, 2025

    Hello ​@Murilo H Acordi 

     

    Thank you for getting in touch. 

     

    We are very sorry to hear this has happened. 

    Can you please confirm where you purchased the handset? 

     

    Thanks, 

     

    Natalie 

    M
    New
 Contributor

    i got from id mobile, i made a plan phone montly with internet, what i supposed to do?

    Tyler
    iD Mobile Employee
    Forum|alt.badge.img+24
    • Tyler
    • iD Mobile Employee
    • 3233 replies
    • March 24, 2025

    Hey there ​@Murilo H Acordi, when you say what are you supposed to do, can you clarify further what you mean please?

     

    Thanks,

    Tyler

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