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iphone 16 not sending messages to android?


Why does my new iPhone 16 keep saying message failed to send whenever I text an android phone but on apple it’s fine ? 

Best answer by Tyler

Please try the following:

 

1) Turn off iMessage (Settings > Apps >  Messages)
2) Restart your phone (by pressing and holding the on/off button)
3) Tap Settings > Apps > Phone > My Number and confirm that it is correct. 
4) If it is not correct, please enter the correct number
5) Turn iMessage back to On (Settings > Messages)
6) Finally, go to Settings > Messages > Send & Receive and see if the correct number is displayed under "Start new conversations from:"

If you are having issues with step 4 please reset network settings and try again.

Settings > General > Transfer or Reset [Device] > Reset > Reset Network Settings.
 

Thanks,

Tyler

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4 replies

Tyler
iD Mobile Employee
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  • iD Mobile Employee
  • 3801 replies
  • May 1, 2025

Hey there ​@Stephen Mac, sorry to hear that. This would appear you’re having issues with regular SMS messages, opposed to iMessage.

 

Just to check, when you go into settings, does your phone number show correctly please?

 

Thanks,

Tyler


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 Contributor
  • 1 reply
  • May 1, 2025

In the Id mobile settings it still shows the number the phone first came with not the current number I’ve transferred over with my pac code and it won’t let me change it ? 


Tyler
iD Mobile Employee
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  • iD Mobile Employee
  • 3801 replies
  • Answer
  • May 1, 2025

Please try the following:

 

1) Turn off iMessage (Settings > Apps >  Messages)
2) Restart your phone (by pressing and holding the on/off button)
3) Tap Settings > Apps > Phone > My Number and confirm that it is correct. 
4) If it is not correct, please enter the correct number
5) Turn iMessage back to On (Settings > Messages)
6) Finally, go to Settings > Messages > Send & Receive and see if the correct number is displayed under "Start new conversations from:"

If you are having issues with step 4 please reset network settings and try again.

Settings > General > Transfer or Reset [Device] > Reset > Reset Network Settings.
 

Thanks,

Tyler


WelshPaul
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Contributor
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  • Platinum 
Contributor
  • 2840 replies
  • May 4, 2025

I’ve experienced this on my iPhone 16 Pro! A reboot fixes the issue but it eventually raises its ugly head.