iMessage activation unsuccessful. Been receiving this message now since porting my sim from EE. Number transferred over on the 9th November but has not resolved the issue. I have toggled iMessage off multiple times, reset network settings multiple times and also updated and restarted my phone multiple times to no prevail. Please point me in the right direction otherwise I will have to cancel my contract as still within the 30 days.
Many thanks
Best answer by andewhite
A replacement iD SIM card needs to be activated online before you can connect to the network - either from your iD online account, or at https://my.idmobile.co.uk/ja/web/cpw/sim-swap.
🤞
+24Hi
I’m glad to hear that
Kash
The following steps might fix this issue
Otherwise, you might need a replacement iD SIM card
Thank you
+25
I see we’ve PM’d you about this however as you aren’t the account holder we can’t pass security.
Please have the account holder contact us themselves so we can take a look with them.
Tom
+26Still having issues, customer service is shocking. Had text stating issue resolved - IT IS NOT FIXED!
Still have outstanding complaint and technical tickets open. Trying ti get through to the complaints dept by phone I have attempted 4 times now and each time on hold for over 30 mins without getting to speak with anyone - sadly if they don’t resolve very quickly I will be cancelling my DD and going elsewhere. The whole experience changing supplier to ID has been taxing and challenging, should be a seamless experience porting a number to a new supplier - clearly they have some issues. I know its a SIM issue as everything was fine with my previous supplier!
Should you decide to end your iD experience
Cancelling the DD doesn’t cancel the iD contract, it merely ends the payment method linked to the iD account, which could result in your iD account falling into arrears.
If you’ve got a 30-day rolling SIM only contract, then leaving is easy - just get a PAC from iD and choose a new service provider.
Still having issues, customer service is shocking. Had text stating issue resolved - IT IS NOT FIXED!
Still have outstanding complaint and techniocal tickets open. Trying ti get through to the complaints dept by phone I have atempted 4 times now and each time on hold for over 30 mins without getting to speak with anyone - sadly if they don’t resolve very quickly I will be cancelling my DD and going else where. The whole experience changing supllier to ID has been taxing and challenging, should be a seemless experience porting a number to a new supplier - clearly they have some issues. I know its a SIM issue as everything was fine with my previous supplier!
+25
Our international setting would be on by default, unless this has been changed by the user in the iD Mobile app/website.
Tom
+25
We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further.
To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.
Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview
We’ll see you there.
Tom
+18Try removing the SIM and powering down the phone. Then, power it up without the SIM installed and once booted fully insert the SIM. If you still have no joy then go pick up a replacement SIM and give that a go. It worked for others on here! 🤞
No,but when I went to Curry’s on the weekend they weren’t keen to try that. I could ask them again on the weekend.
Thanks for your suggestions.
The only options I guess are to wait and see if it fixes itself like it has for others.
+18Ok, don’t think there is much more you can do other than to try a replacement SIM card. Have you done that?
Hi, yes I’ve tried all of that but still no luck.
+18If you still have no luck try a forced restart of the device. Some have reported this resolved the issue for them.
https://support.apple.com/en-gb/guide/iphone/iph8903c3ee6/ios
+26Settings > General > Date & Time - is the Time Zone “London”?
Settings > General > Language & Region - is this set to “United Kingdom”?
+18Have you tried signing out of iCloud on your device and signing back in? Timezone is correct, yes?
+18What device and iOS version are you using?
Settings > Mobile Services
Is the correct mobile number shown? It should be in an international format starting +44.
+18I’m with SMARTY and Vodafone and the activation number used to activate iMessage/Facetime on both networks was +447786205094.
+26Okay
Not much chance of being able to use the 48369 code for messaging from a UK mobile operator - perhaps the Apple support staff didn’t have localised procedures, specific to customers on UK mobile networks.
There’s more about UK short-codes online at https://www.short-codes.com.
The local number Apple uses here in the UK for iMessage/FaceTime activation process appears to be 07786205094, or +447786205094 - it will appear in some Google search results.
Can you send an SMS to this UK number
Your iPhone’s iOS should choose a number within the same region as the device, to avoid international charges. Best to ensure the iOS device region is setup correctly.
I’ve spoken again to Apple after they asked me to wait 24hrs.
They got me to send a text saying HELP to 48369 which was not delivered.
They then told me it could be an issue with ID and their SMS service and international calling/texting.
As it seems near impossible to get a hold of ID for a quick resolution I think I might just switch providers and walk away.
+26The iD Mobile Complaints team have 8-weeks to resolve your complaint, or issue a deadlock letter - thereafter you are able to take your issue/s the Communications Ombudsman.
Kash, just received a text stating the issue is resolved? It is not resolved! The same issue persists. I was told/informed I would receive an e-mail from the tech support team. Nothing received. Still no reply from the complaints team either! Customer service is shocking, especially as this seems a common issue. Kash please re-open the escalaltion and complaint!
+26Having the same issue, since receiving my SIM and having ported the number FaceTime and iMessage not working! Tried all the comments in the forum and still no resolve. This is terrible, surely a simple SIM swap and provider transfer should not experience such issues! Please help urgently before I cancel my contract
Does the Apple UK online support article https://support.apple.com/en-gb/HT201422 provide any help,
It appears waiting for activation to happen in its own time can be the least stressful course of action, although this may take several days or longer.
🤔
+24Hi
Welcome to the Community!
Did you receive an update from the Complaints Team or the Technical Team for a fix?
If you would like us to check for any updates, please let us know.
Kash
+26Seems like Apple blame iD, and iD blame Apple - hard to know who to believe.
In addition, there are numerous member posts in this community forum about this activation issue, but sadly very few where members go on to post how their issue was resolved.
Hopefully you’ll post again
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