Hi Dafydd, I have been onto apple support and their trouble shooting steps prove beyond doubt it is an IDmobile/sim issue. I too have had a sim swap and still the issue persists. I have logged ticket and complaint with IDmobile and await an email from their tech support team to attempt resolution. Apple during their trouble shooting steps stated that the SMS configuration/international SMS isn’t working correctly as for the I-message and FaceTime to activate correctly the handset needs to send a stealth request to the Apple servers and this is the part that is failing. Until apple gain a response from the stealth message it won’t activate!  The tech support guys simulated from my handset whilst on a remote session to

prove the issue. I can’t believe IDmobile don’t have a simple fix for this or at least some finite troubleshooting steps to resolve easily. If it can’t be resolved in 48hrs to our satisfaction then it’s a cancelled contract and back to someone who can provide the services and functions needed. I will obviously update this thread as and when I get any up updates.

Unfortunately iD Mobile don’t have a telephone helpline - their help & support options are all online by using Live Chat, or social media (Facebook or X (formerly Twitter)). 

The agents work until 8pm on weekdays. 

The iMessage and FaceTime services are 100% Apple applications, which require a network data connection in order to function.

Hi, 

I had the same issue.

I went to Currys on Wednesday, activates the account and the sim on Friday. 
Only by restarting the network settings did my old number appear but i still cant use imessage or facetime with my phone number. 
I went back to Currys who were stumped and after trying all of the above recommend a factory reset on the phone.

I did the reset and still the same issue. Spoken to Apple twice who couldn’t help either and who’s only advice was to wait a couple more days so it might resolve itself other wise I’d have to take it to the shop. 
 

Does anyone have a way to talk directly with ID? 
 

Thanks 

Dafydd

Hi @Jamie Clarke 

I’m sorry to hear this, has your number transfer completed and you’ve had the text confirming it?

Have you tried resetting your network settings?

Settings > General > Transfer or Reset rDevice] > Reset > Reset Network Settings.

Resetting network settings will NOT reset any personal data (Photos, Videos, Contacts etc) only network settings.

Tom

Having the same issue, since recieveing my SIM and having ported the number facetime and i-message not working! Tried all the comments in the forum and still no resolve. This is terrible, surely a simple SIM swap and provider transfer should not experience such issues! Please help urgently before I cancel my contract 

Hi @Joe Barlow,

Welcome to the Community!

Please let us know how you get on and we would be happy to help.

Kash

A replacement iD SIM card needs to be activated online before you can connect to the network - either from your iD online account, or at https://my.idmobile.co.uk/ja/web/cpw/sim-swap. 

🤞

Yes I’m getting texts through and have turned that on and off. I will go and get a new SIM card I think. 
Thanks for the help

Good question - don’t know. Often there are SIM card packs on the counter displays in-store.
I think Currys only sell plans for iD Mobile and Vodafone. 

Are you in a location where you’re able to send and receive text messages? 
Apple’s activation process sends an SMS from your iPhone device to Apple, to verify your device and mobile number. 

Perhaps the Apple online support article at https://support.apple.com/en-gb/HT201422 might help. 

Otherwise, the following post details how @ncl698 solved this issue: 

Just done all you e mentioned above but unfortunately still not working. Looking like a new sim is needed. This is hassle that is just not needed. Can I just walk into a curry’s and ask for one? Is it the carphone warehouse desk? 

iD don’t have a telephone help & support option - everything is online. 

A replacement iD SIM card can be collected from any Currys store, otherwise you’ll need to use the iD online Live Chat to ask for a replacement, then wait for Royal Mail to deliver the replacement.

iD say to allow 3-5 working days from the date of dispatch for postal delivery.

Okay thank you for this, I will try it now . If I do need a new SIM card how do I get hold of someone to ask for one? Struggling not talking to anyone at the moment 

The following steps might fix this issue @Joe Barlow:

1. Sign-out from Apple ID on your iPhone.
2. Shutdown / turn OFF your iPhone.
3. With a browser, sign-in with your Apple ID at https://appleid.apple.com.
4. Remove your iPhone device from your Apple ID account and sign-out.
5. Sign-in at https://www.icloud.com and check your iPhone device is not listed.
6. Turn ON your iPhone, sign-in using your Apple ID (on your iPhone) and re-check all the Settings.

Otherwise, you might need a replacement iD SIM card @Joe Barlow, which some forum members have found resolves problems activating iMessage and FaceTime, after porting to iD.