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Iphone - nonincoking calls


Just completed the switch to id mobile using my old number. Everything working except incoming calls , they just go straight to voicemail. Already tried restarting my phone. 

Best answer by Matthew T

Morning @N99THW,

Are you still experiencing issues? If so, please try a NETWORK SETTINGS RESET.

Thanks.

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3 replies

Matthew T
iD Mobile Employee
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  • iD Mobile Employee
  • 1861 replies
  • Answer
  • July 24, 2024

Morning @N99THW,

Are you still experiencing issues? If so, please try a NETWORK SETTINGS RESET.

Thanks.


Sarah Strachan
New
 Contributor

Phone does not recievr calls they go straight to voicemail which says I’m on another call.  I’ve tried everything in Troubleshooting including resetting network nothing works.  Can’t get hold of anyone at ID think I will go to another provider and end this contract such bad customer service


Siân
iD Mobile Employee
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  • iD Mobile Employee
  • 897 replies
  • April 30, 2025

Hi ​@Sarah Strachan 

Sorry to hear this, we will pop you a message here to see if we can get this sorted for you.