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I’ve recently upgraded to an iPhone 16. When I’ve put my sim into my new phone from my old one it’s been sending iMessages from my email address not my phone number. I’ve gone into the iMessage settings and attempted to change the send & receive to my phone number but every time I do it says an error occurred during activation. This happens even when I’ve turned iMessages off and restarted my phone. I’ve not got an eSIM so I’m not sure why this is happening. Can anyone tell me how to fix this. 

Hi @Evie Lamb,

Welcome to the Community!

1) Try turning off iMessage (Settings > Messages)
2) then restart your phone (by pressing and holding the on/off button)
3) tap Settings > Phone > My Number and confirm that it is correct.
4) If it is not correct, please enter the correct number)
5) then turn iMessage back to On (Settings > Messages)
6) go to Settings > Messages > Send & Receive and see if the correct number is displayed under “Start new conversations from:"

 

Kash

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