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iphone showing wrong mobile number!

  • 20 September 2024
  • 1 reply
  • 141 views

I recently passed on my pac code and expected my phone to have my new number. I also installed an esim. But for outgoing texts it is the device number, not my mobile number that I transferred. I can receive calls to my mobile but cant send texts or if they do send, they show as the device number only. I’ve tried many things from other sites and nothing is working. Help!

Best answer by Tom

Hi @Taontour 

 

Please try the following;

 

1) Turn off iMessage (Settings > Messages)
2) Restart your phone (by pressing and holding the on/off button)
3) Tap Settings > Phone > My Number and confirm that it is correct. 
4) If it is not correct, please enter the correct number
5) Turn iMessage back to On (Settings > Messages)
6) Finally, go to Settings > Messages > Send & Receive and see if the correct number is displayed under "Start new conversations from:"

 

If you are having issues with step 4 please reset network settings and try again.

 

Settings > General > Transfer or Reset [Device] > Reset > Reset Network Settings.
 

Tom

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Tom
iD Mobile Employee
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  • iD Mobile Employee
  • 7639 replies
  • Answer
  • September 24, 2024

Hi @Taontour 

 

Please try the following;

 

1) Turn off iMessage (Settings > Messages)
2) Restart your phone (by pressing and holding the on/off button)
3) Tap Settings > Phone > My Number and confirm that it is correct. 
4) If it is not correct, please enter the correct number
5) Turn iMessage back to On (Settings > Messages)
6) Finally, go to Settings > Messages > Send & Receive and see if the correct number is displayed under "Start new conversations from:"

 

If you are having issues with step 4 please reset network settings and try again.

 

Settings > General > Transfer or Reset [Device] > Reset > Reset Network Settings.
 

Tom