I have been going round in circles for hours and am hoping that I can enable my wife to sign in online to check her texts.She ordered her IDMobile SIM last week and activated the switch, but the SIM only arrived today and EE has already closed her account (via IDMobile I assume).So she can’t receive SMS on the old or new SIM which is really frustrating.I have managed to unock the network from EE and have a code, but when I put the IDMobile SIM in the phone, it says the unlock code is invalid (Your phone isn’t allowed to use this SIM card). I am hoping this is just because the EE unlock hasn’t completed.Trying to sign her into IDMobile on the browser or via the IDMobile app, it hasn’t got her phone number, but when I try to add it, it sends her a text, which of course she can’t receive!Any tips please, because I:would like to know if the reason why the SIM can’t be used is because the phone isn’t unlocked yet or another error would like to be able to sign into IDMobile as she is awaiting an important text so she can pickup a parcel. Thanks very much from a frustrated hubby!

Hi @TonyPayneGlad to hear it’s sorted now.Tom

Hi @TonyPayne is the port due to go through today? If so, the switch will be completed by 10pm. I would suggest to reboot the handset periodically to check if its gone through.If the handset you have is locked to EE, I am afraid that isn’t something we can assist with, and you would need to speak with EE. You could always test the SIM in another unlocked handset?Please let us know how you get on.

Is it possible to sign in without the SIM active?

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