Ordered new SIM, have PAC code for my old O2 number and have input transaction number (yes, it begins with a 4) and yet it keeps coming up with an error message that ID are “unable to process PAC as information is incorrect”
the information is correct.
I tried registering my account on the app using the provided ID mobile number but then that says details do not match records. Could someone please assist?
Best answer by Kash
Hi
Welcome to the Community!
It sounds like the port may need to be submitted manually.
Please can you contact our Live Chat Team using the link below:
https://www.idmobile.co.uk/live-chat
Kash
+24Hi
Welcome to the Community!
It sounds like the port may need to be submitted manually.
Please can you contact our Live Chat Team using the link below:
https://www.idmobile.co.uk/live-chat
Kash
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