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Issues with PAC and registering account

  • September 21, 2024
  • 1 reply
  • 92 views

Jade Michelle
Community Member

Ordered new SIM, have PAC code for my old O2 number and have input transaction number (yes, it begins with a 4) and yet it keeps coming up with an error message that ID are “unable to process PAC as information is incorrect” 

the information is correct.

I tried registering my account on the app using the provided ID mobile number but then that says details do not match records. Could someone please assist?

Best answer by Kash M

Hi @Jade Michelle,

Welcome to the Community!

It sounds like the port may need to be submitted manually.

Please can you contact our Live Chat Team using the link below:

https://www.idmobile.co.uk/live-chat

 

Kash

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1 reply

Kash M
iD Mobile Employee
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  • iD Mobile Employee
  • 8193 replies
  • Answer
  • September 24, 2024

Hi @Jade Michelle,

Welcome to the Community!

It sounds like the port may need to be submitted manually.

Please can you contact our Live Chat Team using the link below:

https://www.idmobile.co.uk/live-chat

 

Kash