I recently had my phone stolen while abroad. On arrival back to the UK I got myself a replacement sim from Currys and activated it. Despite receiving a text saying my line is active, and also having 5G and mobile network coverage, my phone only works on Wi-Fi. I am unable to make/receive calls and text messages, and my data does not work. I cannot get hold of ID due to their chat system constantly being down. I have tried restarting phone / resetting network setting ect but nothing works. It’s now been over 24 hours.

Try this link:https://www.idmobile.co.uk/legal/accessibilityWhen the page loads, click live chat. Be quick, live chat closes at 8pm.

I just clicked the live chat link, and after entering my info, I was connected to a live chat agent within seconds.https://idmobile.co.uk/live-chat

Issues with replacement sim after reactivation following stolen phone

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