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Iv only had my new I phone 2days and it wont turn on

Melaina Evans
New
 Contributor

My new iphone 16 upgrade won't work .Who do I send it back to and what's the process.

    3 replies

    JoeKing
    Silver Contributor
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    • JoeKing
    • Silver Contributor
    • 358 replies
    • April 7, 2025

    ​@Melaina Evans  Best bet if possible going into a Curry's store  or log into Live Chat link below in the message box type in To speak to someone and an agent will contact you. 

    https://www.idmobile.co.uk/live-chat

     

    Live Chat team are available 9am - 8pm Monday to Friday ,and 9am - 6pm Saturday, Sunday, and Bank Holidays.

    PS you can try calling the sales team on 02071391397 between 9am-6pm Monday-Friday

     

     

     

    Joe

     

    Android OS 14 - Nothing Phone 2, (Samsung Galaxy S 20 Ultra 5G Android 13) Here to help, I do have a life. 😉
    Tyler
    iD Mobile Employee
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    • Tyler
    • iD Mobile Employee
    • 3759 replies
    • April 8, 2025

    Hey there ​@Melaina Evans, we’re sorry to hear that.

     

    If you wish to return/exchange your device, you’ll need to contact whoever you purchased from directly (ID Mobile online, Currys, Carphone Warehouse, Mobiles.co.uk, E2Save etc), and they can sort out the return/exchange there for you.

     

    We hope that ​@JoeKing’s kind advice has been able to help, and you’ve managed to contact our live-chat.

     

    If you require further assistance, please do let us know here.

     

    Thanks,

    Tyler

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    Melaina Evans
    New
 Contributor
    • Melaina Evans
    • Author
    • New
 Contributor
    • 1 reply
    • April 9, 2025

    Thank you .

    Reply.


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