​@Melaina Evans  Best bet if possible going into a Curry's store  or log into Live Chat link below in the message box type in To speak to someone and an agent will contact you. 

https://www.idmobile.co.uk/live-chat

Live Chat team are available 9am - 8pm Monday to Friday ,and 9am - 6pm Saturday, Sunday, and Bank Holidays.

PS you can try calling the sales team on 02071391397 between 9am-6pm Monday-Friday

Joe

Hey there ​@Melaina Evans, we’re sorry to hear that.

If you wish to return/exchange your device, you’ll need to contact whoever you purchased from directly (ID Mobile online, Currys, Carphone Warehouse, Mobiles.co.uk, E2Save etc), and they can sort out the return/exchange there for you.

We hope that ​@JoeKing’s kind advice has been able to help, and you’ve managed to contact our live-chat.

If you require further assistance, please do let us know here.

Thanks,

Tyler

Thank you .