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jane

  • 17 September 2024
  • 1 reply
  • 15 views

Trying to keep my old number put pac code and it’s keeps saying there’s an issue with information provided 

1 reply

Tyler
iD Mobile Employee
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  • iD Mobile Employee
  • 2235 replies
  • September 20, 2024

Hey there Jane, welcome to Community!

 

Please ensure you’re using the transaction code beginning with 4 from your “Welcome to iD” email from us. 

 

If that’s correct and still having issues, please contact our live-chat:

 

https://www.idmobile.co.uk/live-chat

 

Thanks,

Tyler