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jane

  • September 17, 2024
  • 1 reply
  • 15 views
J
Community Member

Trying to keep my old number put pac code and it’s keeps saying there’s an issue with information provided 

    1 reply

    Tyler
    iD Mobile Employee
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    • Tyler
    • iD Mobile Employee
    • 3361 replies
    • September 20, 2024

    Hey there Jane, welcome to Community!

     

    Please ensure you’re using the transaction code beginning with 4 from your “Welcome to iD” email from us. 

     

    If that’s correct and still having issues, please contact our live-chat:

     

    https://www.idmobile.co.uk/live-chat

     

    Thanks,

    Tyler

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