Skip to main content
Solved

keep my number

  • January 30, 2025
  • 3 replies
  • 361 views

  • Community Member

Hi i have just started a sim only 1 month plan with idmobile but spotted a cracking deal on a pixel 9 pro 24 month contract with same provider, can I still keep my original number, only been on the sim plan for approx 10 days,thanks. 

Best answer by Daz_S

Kevs wrote:

Hi i have just started a sim only 1 month plan with idmobile but spotted a cracking deal on a pixel 9 pro 24 month contract with same provider, can I still keep my original number, only been on the sim plan for approx 10 days,thanks. 

 

You won’t get any invite to upgrade until you’ve been with iDM for 6 months. If you can wait that long when the upgrade offers become available and you take a phone deal they don’t carry out another credit check.

 

If you really want the phone now you’d be better off cancelling the current contract (if you took it direct via iDM you get 30 days to change your mind) - if you brought a number with you your account reverts to a non functioning PAYG whereby you can PAC that number to another provider (any free PAYG with suffice). Then take out this stonkingly good deal - note you’d need to pass a deeper credit check via Equifax. Then after your number has simmered on that PAYG (leave it 24 hours after the number goes live as this should hopefully prevent porting issues) you can PAC this to your new iDM account*

 

*you currently can’t use the same email address twice for iDM accounts.

View original

3 replies

MZone
Gold Contributor
Forum|alt.badge.img+17
  • Gold Contributor
  • 534 replies
  • January 30, 2025

Have a look on your online account or app for upgrade options. Failing that your you can contact iD Mobile's sales team by calling 020 7139 1397. Their sales advisers are available from 9 AM–6 PM ​@Kevs.


Daz_S
Gold Contributor
Forum|alt.badge.img+21
  • Gold Contributor
  • 1627 replies
  • Answer
  • January 30, 2025
Kevs wrote:

Hi i have just started a sim only 1 month plan with idmobile but spotted a cracking deal on a pixel 9 pro 24 month contract with same provider, can I still keep my original number, only been on the sim plan for approx 10 days,thanks. 

 

You won’t get any invite to upgrade until you’ve been with iDM for 6 months. If you can wait that long when the upgrade offers become available and you take a phone deal they don’t carry out another credit check.

 

If you really want the phone now you’d be better off cancelling the current contract (if you took it direct via iDM you get 30 days to change your mind) - if you brought a number with you your account reverts to a non functioning PAYG whereby you can PAC that number to another provider (any free PAYG with suffice). Then take out this stonkingly good deal - note you’d need to pass a deeper credit check via Equifax. Then after your number has simmered on that PAYG (leave it 24 hours after the number goes live as this should hopefully prevent porting issues) you can PAC this to your new iDM account*

 

*you currently can’t use the same email address twice for iDM accounts.


Forum|alt.badge.img+17
  • iD Mobile Employee
  • 1888 replies
  • February 1, 2025

Hi ​@Kevs 

 

Thank you for getting in touch with us here on the community. 

 

We would recommend checking out the information provided by ​@Daz_S

 

Please let us know if you have any questions.

 

Thanks, 

 

Nat