Keep my number

​@ewciawozniak  welcome Please for you own safety of personal information please remove or edit the image that you've posted. One can never be to sure with personal information if actual staff members need this information they contact you and ask for said information, more so they'll be identified by a title status along with their user name.

Have you used the ID Mobile app to try and port you're number over also? 

You may also want to try IDMobile Live Chat once logged in type in the message field To speak to someone. An agent will get back to you. 

Our Live Chat team are available 9am - 8pm Monday to Friday,

and 9am - 6pm Saturday, Sunday, and Bank Holidays.

https://www.idmobile.co.uk/live-chat

Trouble Porting Number

Several users have reported issues with porting their old phone numbers to their new iD Mobile SIM cards. The problems range from the number not transferring over, the new SIM not working, to difficulties activating the new SIM and logging into the iD Mobile app.

Common Issues:

• Number Not Transferring: Despite using the PAC code and following the porting process, some users have found that their old number did not transfer to the new SIM.
• New SIM Not Working: After receiving a replacement SIM, some users have encountered issues with the SIM not working, including no mobile data, and being unable to make or receive texts or calls.
• Activation and Login Issues: Users have reported difficulties activating the new SIM and logging into the iD Mobile app due to verification texts not being received on the new number.

Solutions Attempted:

• Visiting a Store: Some users have found success by visiting a physical store (like Currys) where employees have been able to activate a replacement SIM, allowing the user to keep their number.
• Replacement SIM: iD Mobile has suggested obtaining a replacement SIM card as a potential solution to the porting issues.
• Troubleshooting iMessage and FaceTime: For issues specifically related to iMessage and FaceTime not working after porting, users have tried various troubleshooting steps, including resetting network settings, hard resetting the phone, and even setting the phone up again.

Ongoing Issues:

• Despite these attempts, some users continue to experience problems, including not being able to receive calls or texts from certain networks, and difficulties with iMessage and FaceTime activation.
• The community and support team are aware of these issues and are working to resolve them, but some users have expressed frustration with the lack of a definitive solution.

Conclusion:

Porting numbers to iD Mobile has been problematic for several users, with a range of issues from the number not transferring to difficulties with SIM activation and app login. While some solutions have been suggested and attempted, the problems persist for many. 

Joe

Hello ​@ewciawozniak 

Thank you for getting in touch. 

I am sorry to hear you are experiencing an issue with the number port. 

For security reasons, your image was removed from the post. Can you please let us know what error message you are receiving? 

Thanks, 

Natalie