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Active Contributor
vanstrap
Active Contributor
July 13, 2026
Solved

keep my old number

  • July 13, 2026
  • 5 replies
  • 104 views

I already have a ID mobile SIM only contract/number and bought a new phone on contract with ID mobile via car phone warehouse but I couldn't port over my existing number using a PAC code because they are both with the same network provider. I want to keep my old number. Is speaking to a real person at ID mobile the only solution?

    Best answer by Zandile M

    Hi ​@vanstrap 

     

    Thank you for sharing, however I am terribly sorry as the system does not allow us to port internally. You can however transfer from a different network to our network or transfer from our network to a different network. The only way to keep your number with iD mobile is to do an upgrade from your old contract which will convert to a new one keeping your old number.

    This is mentioned on our iD Community website and the links are below:

    https://community.idmobile.co.uk/switching-to-id-mobile-132/can-i-switch-my-number-from-one-id-mobile-plan-to-another-48870#:~:text=No.,iD%20Mobile%20plan%20to%20another.

    https://community.idmobile.co.uk/ask-a-question-18/already-with-id-mobile-sim-only-and-intend-to-take-out-new-contract-57882

    https://community.idmobile.co.uk/ask-a-question-18/transfer-phone-number-from-my-account-to-another-person-55996
     

    Thank you,

     

    Zandile m

    The iD Mobile Team 

     

    5 replies

    iD Mobile Employee
    Zandile MAnswer
    iD Mobile Employee
    July 13, 2026

    Hi ​@vanstrap 

     

    Thank you for sharing, however I am terribly sorry as the system does not allow us to port internally. You can however transfer from a different network to our network or transfer from our network to a different network. The only way to keep your number with iD mobile is to do an upgrade from your old contract which will convert to a new one keeping your old number.

    This is mentioned on our iD Community website and the links are below:

    https://community.idmobile.co.uk/switching-to-id-mobile-132/can-i-switch-my-number-from-one-id-mobile-plan-to-another-48870#:~:text=No.,iD%20Mobile%20plan%20to%20another.

    https://community.idmobile.co.uk/ask-a-question-18/already-with-id-mobile-sim-only-and-intend-to-take-out-new-contract-57882

    https://community.idmobile.co.uk/ask-a-question-18/transfer-phone-number-from-my-account-to-another-person-55996
     

    Thank you,

     

    Zandile m

    The iD Mobile Team 

     

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    Active Contributor
    vanstrapAuthor
    Active Contributor
    July 13, 2026

    Ok thanks. Could I port my old number to another provider, then port it back to ID mobile once it's gone live?

    iD Mobile Employee
    Michael Z
    iD Mobile Employee
    July 13, 2026

    Hi ​@vanstrap 

     

    Yes, you can do that

     

    Michael Z

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    Active Contributor
    vanstrapAuthor
    Active Contributor
    July 13, 2026

    Thanks for your help, much appreciated 

    iD Mobile Employee
    Michael Z
    iD Mobile Employee
    July 13, 2026

    Hi ​@vanstrap 

     

    Thank you for your confirmation.

    If you need any further assistance, please don't hesitate to get in touch. We'll be happy to help.

     

    -Michael Z

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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