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keep my old number

  • July 13, 2026
  • 5 replies
  • 27 views
V
Active Contributor

I already have a ID mobile SIM only contract/number and bought a new phone on contract with ID mobile via car phone warehouse but I couldn't port over my existing number using a PAC code because they are both with the same network provider. I want to keep my old number. Is speaking to a real person at ID mobile the only solution?

Best answer by Zandile M

Hi ​@vanstrap 

 

Thank you for sharing, however I am terribly sorry as the system does not allow us to port internally. You can however transfer from a different network to our network or transfer from our network to a different network. The only way to keep your number with iD mobile is to do an upgrade from your old contract which will convert to a new one keeping your old number.

This is mentioned on our iD Community website and the links are below:

https://community.idmobile.co.uk/switching-to-id-mobile-132/can-i-switch-my-number-from-one-id-mobile-plan-to-another-48870#:~:text=No.,iD%20Mobile%20plan%20to%20another.

https://community.idmobile.co.uk/ask-a-question-18/already-with-id-mobile-sim-only-and-intend-to-take-out-new-contract-57882

https://community.idmobile.co.uk/ask-a-question-18/transfer-phone-number-from-my-account-to-another-person-55996
 

Thank you,

 

Zandile m

The iD Mobile Team 

 

    5 replies

    Z
    iD Mobile Employee
    Forum|alt.badge.img+10
    • Zandile M
    • iD Mobile Employee
    • Answer
    • July 13, 2026

    Hi ​@vanstrap 

     

    Thank you for sharing, however I am terribly sorry as the system does not allow us to port internally. You can however transfer from a different network to our network or transfer from our network to a different network. The only way to keep your number with iD mobile is to do an upgrade from your old contract which will convert to a new one keeping your old number.

    This is mentioned on our iD Community website and the links are below:

    https://community.idmobile.co.uk/switching-to-id-mobile-132/can-i-switch-my-number-from-one-id-mobile-plan-to-another-48870#:~:text=No.,iD%20Mobile%20plan%20to%20another.

    https://community.idmobile.co.uk/ask-a-question-18/already-with-id-mobile-sim-only-and-intend-to-take-out-new-contract-57882

    https://community.idmobile.co.uk/ask-a-question-18/transfer-phone-number-from-my-account-to-another-person-55996
     

    Thank you,

     

    Zandile m

    The iD Mobile Team 

     

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    V
    Active Contributor
    • vanstrap
    • Author
    • Active Contributor
    • July 13, 2026

    Ok thanks. Could I port my old number to another provider, then port it back to ID mobile once it's gone live?

    M
    iD Mobile Employee
    Forum|alt.badge.img+8
    • Michael Z
    • iD Mobile Employee
    • July 13, 2026

    Hi ​@vanstrap 

     

    Yes, you can do that

     

    Michael Z

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    V
    Active Contributor
    • vanstrap
    • Author
    • Active Contributor
    • July 13, 2026

    Thanks for your help, much appreciated 

    M
    iD Mobile Employee
    Forum|alt.badge.img+8
    • Michael Z
    • iD Mobile Employee
    • July 13, 2026

    Hi ​@vanstrap 

     

    Thank you for your confirmation.

    If you need any further assistance, please don't hesitate to get in touch. We'll be happy to help.

     

    -Michael Z

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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