Solved

keeping my number

I have taken over my son's contract on id mobile but want to keep my own number(ee)

I have been through live chat twice and got cut off!

I have the Pac number but it wouldn't accept it when I ordered

Best answer by Matthew T

Hey @Leeanne Fearnehough,

Sorry to hear you’ve had issues switching your number. Our Live Chat team is the best option to resolve this.

Thanks.

+24

Sorry to hear you’ve had issues switching your number. Our Live Chat team is the best option to resolve this.

Thanks.

iD Community Manager

Hi I have sorted it thanks 😊

I have use my PAC come when I fill in for the contract to keep my number but I now have a different number

+24

@Guy Patrick Casey you’ll have a temporary number until your number has switched to iD. Have you submitted your PAC details here: https://switching.idmobile.co.uk

Thanks.

iD Community Manager

I have done

+24

In that case, you’ll need to wait for your Switch to complete @Guy Patrick Casey - you would have selected a switching date on that form. Thanks!

iD Community Manager

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