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Krzysztof jozwiak


Hi my old number work just when I send a message shows a new number that is not active 

7 replies

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  • iD Mobile Employee
  • 1888 replies
  • January 24, 2025

Hello ​@Krzysztof 1507 

 

Welcome and thanks for getting in touch. 

 

We are sorry for the issues you are experiencing with the text service. 

Can you please confirm the make and model of your handset and if your number is showing correctly in the settings?

 

Thanks, 

 

Nat 


  • Author
  • New
 Contributor
  • 4 replies
  • January 24, 2025

Hi is Samsung S24

 

My number is 

I need to change something in the settings thank you 

 


  • Author
  • New
 Contributor
  • 4 replies
  • January 24, 2025

.


  • Author
  • New
 Contributor
  • 4 replies
  • January 24, 2025

I can't change the number

I try to add my number and all the time it's not this one          


Tyler
iD Mobile Employee
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  • iD Mobile Employee
  • 3001 replies
  • January 26, 2025

Hey there ​@Krzysztof 1507, are you still having issues with adding your correct number please?

 

Thanks,

Tyler


  • Author
  • New
 Contributor
  • 4 replies
  • January 26, 2025

Hi yes when I send massage is showing deferent number 


Kash
iD Mobile Employee
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  • iD Mobile Employee
  • 8003 replies
  • January 29, 2025

Hi ​@Krzysztof 1507,

Can you please try the below:

1) Open Messages, go to Settings (top right, Message Settings), open "Chat Features" or "RCS Chats", verify if this is the correct number or not.

2) If it shows the incorrect one, then head to: https://messages.google.com/disable-chat and you should be able to unregister the number. Once done, turn off the Chat Features/RCS and the phone. Wait a few minutes and turn the device back on and re-enable Chat Features/RCS it should let you re-register/update to the correct number.

Alternatively, you can turn Chat Features/RCS off and test SMS after this.

 

Kash